Our expert knowledge of credit management processes has enabled us to develop a diagnostic approach to business consulting that gets right to the heart of an operation - what it looks like, the processes, the organisation, strategy, use of diallers, scoring, sms, resource and forecasting, management information, benchmarking and much more.
Using our 7-stage Collections and Recovery HealthCHECK we develop the "as is" state and a view, roadmap and plan for the future with real value identification and often without technical development. From there we assist clients with delivery both in business and technical consulting.
The focus can be on the whole operation or just on certain aspects needing fast results, this allows flexibility on the terms of engagement.
Using the HealthCHECK we play 'What would happen if?' scenarios that reveal opportunities to optimise aspects of the whole operation and put a value on the improvements that they present.
Those clients who engage our business consultancy team experience real benefit from increased cash collected through improved processes. They also achieve cost savings and improved efficiency in areas such as excess capacity, bad debt, provisions and expenditure on third parties such as Debt Collection Agents.
We recommend at least one annual review or HealthCHECK to maximise and optimise performance , a proactive debt management strategy prevents any surprises in the accounts.
While a systems upgrade or installation will improve performance if managed appropriately, our experience is that most operations can exceed their current performance substantially by constant review, measuring and monitoring.
Our experience shows us that real optimisation comes from a combination of several factors rather than one major initiative. This is what makes the HealthCHECK such a powerful tool. For more information about our 7-stage Collections and Recovery HealthCHECK please complete this form.