Arum believes that once an IT implementation is complete it is still necessary to continue working hard in order to realise the benefits forecast in the business case and in order to do this it is important to have adequate support skills, systems and processes in place before the system is live.
We are expert and experienced in post development software support to enhance system effectiveness and to maximise the return on investment in IT assets. In fact our experience as independent consultants to users of collections software, for example FICO's Debt Manager system, is unrivalled.
At Arum we work with our clients to design and implement a support strategy and organisational processes which will improve the operation and effectiveness of IT assets. Tools may include:
- asset workshops
- gap analysis, design and implementation of system/business processes
- continuous improvements
- top-up training and coaching
Arum's philosophy and approach optimises operations, reduces costs and increases the lifetime of your existing systems. It may also reduce the need for early investment in the latest technologies and by "sweating your IT assets" the resulting lower operational costs make a direct contribution to your organisation's profit.