What we do

Companies who use data and analytics to improve decision making have a real competitive advantage over companies who use ‘gut feel’ decision making. We are passionate about data and analytics and generating real value by improving collections and recoveries decisions. We believe value and competitive advantage can be generated by the right balance between using internal, unique customer data and insightful, external data to feed analytics models. We also believe that the analytics value chain is only complete once analytics insight is embedded in customer decision engines and is constantly monitored and fed back into new data and analytics processes.

Typically benefits from data and analytics arise from

• Introduction or improvement in predictive analytics and segmentation which can rank and identify customer’s

• propensity to enter collections

• propensity to move from early collections to late collections

• response to different treatments, channels and DCAs

Improved use of data

• Improved data quality ensuring contact with customers through appropriate channels

• Deeper use of data in predictive analytics and segmentation

• Introduction of new data sources such as data such as transactional data, non-traditional bureau data, more detailed channel data such as web, agent notes and customer conversations

Improved use of collections technology

• Enhanced decision policies at different levels

• Ability to implement predictive analytics and segments

• Ability for dialler systems to access and utilise predictive analytics

How we engage

We engage with clients in a number of ways-

• Through a data and analytics HealthCHECK

This review follows a structured approach, developed from many successful client engagements, to discover how far your collections and recoveries business is in its journey using data and analytics in generating value. The HealthCHECK explores areas such as collections and recoveries strategies, analytics, data, management information and collections systems to generate an ‘as-is’ position and some future aspirational states. To support the client decision around which state to move to and at what pace we also produce a set of benefits cases, roadmaps, risks and likely investments. We then support our clients with the roll-out in a program management role, delivery role or both.

• Through the development of bespoke analytics and data solutions

Clients can have specific areas or pain points where they require support – these can include scorecard development, scorecard reviews, contact segment generation, management information development, data quality assessment and the development of collections databases. We lead and deliver these types of projects and produce efficient and pragmatic results.

• Through deployment of flexible resource

Our team has extensive experience in risk, collections and recoveries analytics, credit reference agency data and risk databases. We can also call on the other teams in Arum who are experts in credit and collections strategy and operations and credit and collections decision systems. We can work on-site or remotely and can lead and delivery projects and can flex the team to accommodate clients changing requirements.

More information

For more information about how Arum can support you in your data and analytics journey, please contact analytics@arum.co.uk.