MAS EQ Collector Skills Training31-Jan-12
Money Advice Scotland have today announced an Emotional Quotient Collector Skills Training course to be run in Glasgow by Peter Maguire of Arum on 29th Feb 2012.
For further details and the registration form please see here.
New article in Consumer Credit magazine - Emotional Quotient27-Jan-12
Peter Maguire, Arum’s Director, Collections Strategy and Operations Consulting, talks about how advanced communication techniques based on the principals of EQ (Emotional Quotient) can help collectors improve their performance and therefore drive better performance in collections operations in the latest edition of Consumer Credit magazine. See p15 of the Nov 2011 - January 2012 issue, or click here.
New article in Credit Today - Riding the smart wave13-Jan-12
Sean Robertson, Arum’s Director, Data and Analytics, talks about generating customer insight from new types of data and driving improved collections decisions through this new insight in the latest edition of Credit Today. See p29 of the January 2012 issue.
Tom is a virtual race winner at Spa10-Jan-12
Tom is a virtual race winner at Spa
At our Christmas party the Stellar Group, one of our long term suppliers, kindly donated a Motor Racing Simulator session for our charity raffle. Everyone was after this exciting prize and the raffle raised over £200 for the Help for Heroes charity.
Tom Spencer was the lucky winner and spent three hours at Base Performance Simulators in Banbury where expert coaching was provided by international racing driver, Darren Turner. Darren drives for the works Aston Martin team and is a past winner of the 24 hours of Le Mans. The simulator is regularly used by professional racing drivers including the ex-F1 driver and current Peugeot Le Mans Sports Car driver, Anthony Davidson.
Tom had a choice of circuits to drive - Barcelona, Silverstone and Spa-Francochamps and with some advice from Darren chose Spa, the most exciting and challenging of the three. After Darren had driven some initial laps to show Tom what was involved and to set a benchmark time, it was Tom’s turn to take the wheel. He started with a Formula Renault single seater, followed by a GP3 single seater and then a GP2 single seater to finish off the experience. These three cars simulated what is currently the most likely path a young driver would take to becoming a Formula 1 driver, with the GP2 single seater being the recognised championship feeder for F1.
After each session Tom was able to review the telemetry data (speed, steering input, brake %, throttle %, gears) from his best lap and see how it compared with Darren’s best. He also received expert analysis from Darren who was very impressed with Tom, particularly his use of the brakes!
Tom did over 40 laps of the Spa circuit and on some he even managed not to lift at Eau Rouge! He described the whole experience as ‘FANTASTIC…’