Based on years of experience in both FICO's Debt Manager and the collections industry, Arum has developed flexible training packages that can be tailored to specific clients.

Debt Manager MasterClasses

The aim of the Arum Debt Manager MasterClass is to deliver targeted knowledge transfer to key individual managers and technicians within organisations that use Debt Manager as a key component of their credit management operations.

Once you have contacted us and given us your requirements Arum will visit you to assess the detailed requirements, gather appropriate material to make the Masterclass relevant to your organisation and begin course tailoring. We will then complete tailoring and finalise course materials before returning to deliver the Masterclass onsite. The Masterclass will be accompanied by appropriate support exercises and documentation. After the course remote mentoring will be available.

For more information about our Debt Manager MasterClasses please complete this form.

Collections and the Collector

This training course is an Arum developed Collections interactive training session exploring the art of Effective collections conversations with customers. It can be fully designed to clients requirements and include role plays for skill development and feedback.

Some key benefits include:

• Payments maximized
• Improved staff performance
• Increased customer satisfaction
• Improved communication skills

For more information about our Collections and the Collector training please complete this form.