Collections & Recoveries

Archive for May 2016

Pre-Arrears in Collections and Recoveries

At the time of writing this, the Financial Conduct Authority (FCA) is well underway with stage 3 (site visits) of their early stage arrears thematic review. While not specifically stated on their web page about this review, in an article in Credit Today in July 2015, the FCA made reference […]

Continue reading

The Future of Collections and Recoveries

It was interesting discussion last week at the latest Arum Roundtable; “The Future of Collections and Recoveries.” Big themes of discussion were the increasing customer service nature of collections, ‎ challenges implementing modernised processes and how customers are demanding even more change. Aleks Tomczyk, CEO of Arum said: “We are […]

Continue reading

Arum looks to the future of Collections and Recoveries at our second Roundtable of the 2016

On 11th May, Arum hosted our second executive-level Collections and Recoveries Roundtable of 2016 at The Caledonian Club, London conducted under the Chatham House Rule. Our Roundtables continue to bring a number of key individuals together from the credit and collections industry to discuss industry hot topics and what the […]

Continue reading

How can an agile approach be used for collections system development?

A question that may be considered at the start of a collection system implementation or change project is “Which development methodology should we use?” Typically, the Waterfall approach is adopted because it provides a structured, sequential and phased lifecycle that is frequently used in our client organisations. It is a […]

Continue reading