Collections & Recoveries

Archive for August 2016

Ofcom Compliant – Are you really? Prove it!

In February 2016, Ofcom’s consultation closed for their proposed revised policy on “the persistent misuse of an electronic communications network or service”. Anyone who uses dialler technology was waiting with baited breath to see whether Ofcom will implement “ZERO TOLERANCE” on abandon calls, and also whether abandoned calls that arise from automated […]

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Collections and Recoveries Applications Post Go Live Support – Part 3 Make use of the Project Opportunity and Changes over Time

The first part in this series of three covered the drivers and models around a Collections and Recoveries (CnR) Application support function. The second part outlined a number of important points to take into consideration when designing the support function. This last part draws attention again to the need to […]

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A real lending alternative?

The last couple of decades have been a fascinating time in the financial services industry. We have seen some seismic shifts in the products available and how business is done. If you mention ‘visiting the bank manager to talk about getting a loan’ to the modern day consumer they will […]

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Collections and Recoveries Applications Post Go Live Support – Part 2 Points to consider within a Collections and Recoveries Application support function

The first part in this series of three blogs covered the drivers and models around a debt collections and recoveries (CnR) Application support function.  This second part outlines a number of important points to take into consideration when designing the support function. Composition/size of team This will depend on the […]

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