Collections & Recoveries

Archive for February 2017

Aleks discussing innovation and collaboration at Citi Technology for Integrity (T4I) launch today

Aleks Tomczyk, Chief Executive of Arum, will today be a panellist at the Citi Technology for Integrity Event (T4I) launch in Edinburgh. The event, in association with Scottish Financial Enterprise (SFE) and hosted by HBJ Gateley, will discuss the evolving FinTech landscape in Scotland and “how these new technologies can […]

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Constructing a World Class Culture

For much of the last 20 years Cultural Change in the Banking and Financial Services Industry was viewed by many as a “nice to have”. One of the reasons for this in my view is lack of understanding of Culture Change and the benefits it can bring. This lack of […]

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How do I now use the dialler? What you need to know!

In late December 2016 Ofcom released their revised policy guidance ( dialler) relating to persistent misuse (of calls). They also added some clarity around the continued focus on Silent, Abandoned calls and IVM. Ofcom, importantly, stated that the previous 3% threshold for Abandoned calls (or drop rate) that many organisations worked towards […]

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