Collections & Recoveries

Archive for March 2017

Changes in the Water Market, ‘Open Water’ Impacts on Debt Collection and Recoveries – Q&A with Principal Utilities Specialist Sandy Duckett

What is happening and when? From April 2017, over 1.2 million eligible businesses and other non-household customers in England will be able to choose their supplier of water and wastewater retail services. The smallest high street shops to the largest public authorities will be able to shop around and choose their […]

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We Are Recruiting – Bookkeeper Full-time role (Maternity Cover – up to 12 months)

Arum is a boutique consultancy boasting a blue-chip customer base including global banking groups; major financial services organisations; debt collection agencies; business process outsourcers; solicitors; utility and telecoms companies; the technology sector; social enterprises and business start-ups. We’re looking to hire a bookkeeper to join our Corporate Services Team. Reporting […]

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Utilities focussed on communicating with vulnerable customers in collections and recoveries

Last Thursday (16th March 2017) Arum were the sole sponsors of Utility Week’s annual Consumer Debt Conference. Key Themes The participants at the event, mainly senior executives, managers and practitioners from the power and water sectors in the UK and Ireland, heard a series of consistently excellent presentations that prompted […]

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Looking forward to the Utility Week Consumer Debt Conference 2017

As sole sponsors of the 2017 Utility Week Consumer Debt Conference, Arum is excited to be joining our industry peers this coming Thursday (16th March) to discuss the changes affecting debt collection and recoveries in the utilities sector. Arum’s Principal Utilities Specialist, Sandy Duckett who is speaking at the event, […]

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Introducing change into Experian Tallyman

Experian Tallyman presents organisations with the opportunity to introduce change in an agile environment to ensure the business is compliant and remaining ahead of the game. New processes, when implemented correctly, can unlock potential increased revenue, greater staff productivity and a better customer experience. Arum has the ability to design […]

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Market Intelligence Needed to Select Collections Technology

Historically, the collections and recoveries (CnR) systems market has been dominated by a small number of established vendors with very similar offerings in terms of functionality, technology and price. This generally resulted in organisations that were seeking to replace their outdated systems selecting the incumbent vendor upgrade option rather than […]

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