Collections & Recoveries

Archive for May 2017

How will OFGEM and CMA recommendations affect your collections and recoveries?

With the Competition Market Authority (CMA) publishing how their investigation will be implemented in the Utilities sector, how will these OFGEM-supported recommendations affect your organisation’s handling of vulnerable customers?   This must read checklist for the Power & Water sectors will guide you on the high-level objectives that must be […]

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Vulnerability: It is on ALL the Regulators Yearly Plans for 2017

Over the past few years the credit industry has seen large changes and a focus on the vulnerability of consumers. The FCA has put a firm stamp on the matter within the CONC guidelines with a number of specific sections, such as the following:   A firm must establish and […]

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