b'16 17OUR PEOPLE MAKE US DIFFERENTOur people are at the heart ofDiversity is not just a label butThe wellbeing of our colleagues what we dohas always been central to ouris a key part of our day to day operating modelour teamoperating model, including the This is quite possibly the mostcomes from a huge rangeprovision of ongoing mental comprehensive training Iveof backgrounds, ages andhealth support via the 87% nationalities because we knowMindset support programmeever had. The presentation,this brings an extra dimension Our team of specialistto the services we provide our content and knowledgecollections and recoveriesclientsexperts works collaboratively share was brilliant. Kudos towith our clients and partnersWe are committed to the Arum team for facilitatingsupporting our communities, and making the time for us20+ Our work has been frequentlyincluding the Mental Health at Work Commitment, Disability here in the Midlands. recognised with a range ofConfident, and Armed Forces We have over two decadesindustry awards (typicallyCovenantof experience solving arrearsfocusing on our people and Tier one UK Retail bank and revenues challenges inculture), including the IRRV local government, nationalPerformance Awards and government, the private sectorCollections and Customer and the third sector in over Service Awards20 countries Arum is an organisation that strives to meet the highest standards of social and environmental performance, and public transparency and is committed to becoming a certified B CorpSustainable and Effective Debt Management for Government'