b'6 7IMPROVING COLLECTIONS IS WHAT WE DO BESTWe are working with Arum toWe understand that efficient, cost-effective revenue collection is implement their recommendations,needed to fund high quality public services and we recognise the which will allow us to strive tochallenges faced when trying to do this.become market leaders in Local Government debt collection. We feel positive that this will allow us to continue to grow in terms ofWe can rapidly and thoroughlySome of the benefits our clients assess your revenue collectionshave achieved with our support income collection, have a clearerfunction to help you: include:analysis on how internal and Increase revenue more quickly andAnnual revenue uplift of 230m external pressures impact this,at a lower costwhilst giving us opportunities toDeliver better and fairer outcomesSavings of 35m per annum reduce the risk of not collecting for customers Channel costs to payments ratio of 1: 51Segment those that can pay fromIncreased customer engagement at an earlier stage. those that are struggling to pay or are vulnerable Moved into the upper quartile performance for collectionsDirector of Finance, Barnsley Metropolitan Borough Council Use technology to maximise use ofAutomated repetitive tasks to free up resources and deliver cost savings resources for customer contactImprove customer experience Dynamic performance dashboards that help ensure resources are available atpeak timesSustainable and Effective Debt Management for Government'