b'8 9WE HELP DELIVER FAIR, SUSTAINABLE, CASE STUDY AND EFFECTIVE DEBT MANAGEMENTMajor public sectorOur focus is always the customersafeguarding their wellbeing and organisation230m revenuedelivering the fairest outcome for themwhilst delivering our clients uplift after target operatingbusiness objectives.model transformation This public sector organisation required a supplier to manage the collection,The challenge of identifying and supportingWe work with our partners vulnerable customers has never been moreand clients to address these administration, and enforcement forimportant, with numbers rising through COVID their BPO operation.and the introduction of additional regulatorychallenges, helping them to:requirements (breathing space etc).Arum created an integrated, intelligentDevelop strategies for the early target operating model and identifiedWhile these appear common challenges, everyidentification and appropriate treatment organisation (national or local) faces uniqueof vulnerable customersand enabled a 230m per annumcircumstances.revenue uplift through the consolidationImplement appropriate processes, of operations, improved technology,structures, and services to support customer insight and extending thecustomers regain financial stability customer universe. Analyse and inform the right actions, for the right customers, at the right times Ensure our clients meet all regulatory VIEW FULL CASE STUDY (including statutory) requirementsAssess and improve internal capabilities via knowledge transferMonitor performance and deploy iterative continuous improvements Sustainable and Effective Debt Management for Government'