Management team

Jamie Waller is a British entrepreneur, philanthropist and investor. He has worked in financial services since 1998 and previously built, managed and sold many businesses in the credit and debt space. Jamie led the acquisition of Arum in 2017.

Andrew has worked with Arum since 2004 and has been a major contributor to its growth and success. Over the last 15 years, he has grown the consultancy team which helps our clients to improve their operations, systems, processes and customer service. Having worked on over 60 consulting engagements and with nearly 20 years of consultancy experience throughout UK and Europe himself, Andrew is highly experienced and has worked at all levels of transformational change programmes for financial service, utility, DCA, and other B2C credit management organisations.

Carlos joined Arum in April 2021 having spent the past 30+ years working in financial services and is a specialist within collections and recoveries. Carlos will lead Arum’s continued growth and success, helping UK and international creditors support their customers, especially as we all navigate the many challenges brought about by the recent pandemic. 

Matt has worked for Arum since 2008, originally joining as a consultant and progressing to becoming a principal consultant and delivery lead. He has extensive experience in solution development in the Collections and Recoveries space, and the Collections technology market. Matt is responsible for delivering outstanding consulting and services to clients such as BrightHouse, Moneybarn and NewDay, as well as managing Artificial Intelligence (AI) and Robotics Process Automation (RPA) projects, and Arum’s vendor partnerships. Matt started his role as Director of Advisory in July 2020.

Cormac has over 20 years’ experience in the C&R industry, covering numerous projects and system implementations across Europe, for organisations such as: Deutsche Bank, Raiffeisen Bank, Santander Bank and KPN. Cormac’s team, resource, and project management skills, combined with extensive hands-on consultancy experience, mean he’s successfully led multiple key client projects. Cormac has occupied Project Lead roles and managed large teams for numerous major new Collection system implementations. His experience typically results in him becoming a vital member of the client’s management team and project working group. Cormac began his role as Director of Professional Services in July 2020