On 11th May, Arum hosted our second executive-level Collections and Recoveries Roundtable of 2016 at The Caledonian Club, London conducted under the Chatham House Rule. Our Roundtables continue to bring a number of key individuals together from the credit and collections industry to discuss industry hot topics and what the future holds.
Attendees at the Roundtable all participated in a lively discussion and contributed their wide experience to the mix. The themes that emerged included:
• The ongoing importance of customer culture in collections and recoveries
• A need for collections and recoveries to think about the future and take action now to be able to continue to perform well.
The theme of the event was “The Future of Collections and Recoveries” and featured short presentations including:
– The economic environment
– The future of collections and what will happen next
– How technology and innovation is changing the collections industry
Aleks Tomczyk, Arum’s CEO, set the scene by outlining his views on the implications of economic trends for collections strategy and operations. Nick Walsh, Arum’s Principal Collections and Recoveries business consultant, contemplated what collections and recoveries may look like in the future whilst also discussing common barriers to change.
Randolph McFarlane from Intelligent Environments presented on the importance of technology and innovation and the benefits of digital within the collections industry.
Randolph McFarlane said:
“This was an excellent, thought provoking and well run session. A Roundtable like this is invaluable in sharing knowledge and best practices, and simply providing moral support for industry peers and colleagues.”