Arum Systems Ltd (Arum) is delighted to announce the appointment of Sandy Duckett as Principal Utilities Specialist within our Collections and Recoveries consulting team.
Sandy has joined Arum’s fast growing team of collections and recoveries consultants where his role will be to engage at a senior stakeholder level with Arum’s power and water industry clients to enable them to improve debt collections and recoveries operations, and to leverage excellence in credit management as a competitive advantage.
In previous roles Sandy has a strong track record of achievement in executive positions in power, water and financial services sectors.
In the ‘noughties’ as Head of Credit Management for Scottish Power, Sandy led the function through a step improvement in capability leading to it being widely acknowledged as the best in the power industry, resulting in improved cash flow and reducing bad debt charge by 15%.
Whilst at Standard Life, Sandy’s executive roles included Customer Services Director, Client Relationship Management Director, Group Corporate Services Director and Business Separation Director for the disposal of Standard Life Bank to Barclays.
Most recently in the water industry at Business Stream Sandy’s roles have been Interim Head of Credit Management, leading the Business Process Workstream within the Business Transformation Programme and Interim Director of Customer Operations.
Sandy is also Chairman of Citizen’s Advice Edinburgh.
Sandy Duckett said:
‘‘I am excited about the opportunity that working with Arum presents. I know Arum very well as they played a key role in helping me transform the Scottish Power Credit Management operating model to become one of the leading collections and recoveries functions in the utilities sector.’’
‘‘We both had a clear focus on execution and adding value, something that I believe we can continue to achieve for other clients. I am passionate about positive change and delivering value and pleased to be a part of the Arum team.’’
Aleks Tomczyk, Arum Chief Executive said:
‘‘I am exceptionally pleased that Sandy has joined Arum. His achievements within credit management in water and power are outstanding. He has a real hands-on management background delivering cash and debt operational improvements but has also been successful ensuring credit management positively influences and enables overall business strategy. ’’
‘‘Sandy shares the Arum view that excellence in credit management is good for both businesses and their end customers whether they are consumers or companies. We also believe that credit management is an enabler of business strategy and a diagnostic eye into upstream process improvement needs. I am sure that Arum’s utilities clients and partners will benefit from Sandy’s addition to our team, particularly as some of them prepare for the challenges that will arise from regulatory and legislative changes.’’