Following the end of our most successful financial year ever, Arum is pleased to announce two senior promotions within our senior leadership team, effective from 1 July 2020: Cormac O’Sullivan (formerly Delivery Lead and Principal Consultant) will take on the new role of Director of Professional Services, and Matt Riddall (also formerly Delivery Lead and Principal Consultant) will become the new Director of Advisory.
Cormac has worked at Arum for six years, and during this time has led many system implementations for the biggest financial services institutions in the UK and grown Arum’s client base significantly. As Director of Professional Services, Cormac will be responsible for large-scale projects and services for our clients, including retail banks, government departments, challenger banks and financial institutions. He will provide oversight and evaluation across client engagements to ensure high quality is continuously delivered.
Cormac commented, “I am fortunate to work with an exceptional team, all of whom are motivated and focused on providing the best support and solutions to our growing number of clients.”
Matt joined Arum’s graduate programme in 2008 and quickly established himself as a leader of the future. During his time at Arum, Matt has worked on and led over 40 vendor product selection, current state assessment and collections technology vision definition projects for c.35 clients across retail banking, financial services, utilities and system vendors. As Director of Advisory, Matt will be responsible for engagements to review, assess and improve clients’ operations, strategy, analytics, organisation, MI and technology, as well as developing new and innovative products and services for our clients.
Matt commented, “I am excited to start this new role, working with a hugely experienced team which has unrivalled knowledge of collections and recoveries, to guide and support our clients through these challenging times.”
Both Cormac and Matt join the senior leadership team which includes Andy Pritchard, who was promoted to CEO from Managing Director in July 2019, and Scott Collin, who took on the permanent role of Chief Commercial Officer in April 2020.
Andy Pritchard added, “I am extremely pleased with the results from the past financial year, especially during such a challenging time. I am also delighted that Matt and Cormac have accepted these new roles and believe we have a strong senior leadership team which can continue to deliver growth alongside exceptional service to our clients.”
See who else makes up our management team
Arum is the only truly independent company offering services across the credit management lifecycle, partnering with both the private and public sectors.
We have over 20 years’ experience helping our clients achieve their strategic objectives by improving their regulatory, credit risk and portfolio performance, whilst maximising returns on their technology investments. We provide a blend of professional services, consulting and unrivalled knowledge of the collections and recoveries software landscape, including benchmarking analysis across 30+ system vendors.
Within public sector, we aim to build better outcomes for citizens by improving the collection of local and central government revenues that fund public services.
Our team includes highly experienced operational and programme directors, project delivery leads and implementation experts, the majority of whom started their careers within the financial services and government sectors and have a passion for sharing their knowledge and expertise.
Headquartered in London and with clients spanning more than 20 countries worldwide, we work across financial services, utilities and telcos, central and local government, and the debt purchase and recovery supply chain.
Hannah Woodward, Head of Marketing, Brand and Communications