Scroll
Contact us

Our clients tell us that we are open, honest and approachable. Please do not hesitate to contact us, we will respond to all enquiries.

WE DON'T
JUST
CONSULT

Arum is the only truly independent company offering
advisory and programme delivery services
across credit, collections and recoveries.

All of our team have the ability to work remotely
so we can continue to offer our exceptional
high level of service during this challenging time.

Our services

Clients & partners
  • Accenture
  • Aldermore
  • Barclays
  • Bright house
  • Cabot
  • Department for Work & Pensions
  • Deutsche Bank
  • Eon
  • HMCTS
  • HSBC
  • ING
  • Lloyds Banking Group
  • RBS
  • SLC
  • SSE
  • TSB
  • Accenture
  • Aldermore
  • Barclays
  • Bright house
  • Cabot
  • Department for Work & Pensions
  • Deutsche Bank
  • Eon
  • HMCTS
  • HSBC
  • ING
  • Lloyds Banking Group
  • RBS
  • SLC
  • SSE
  • TSB

“Arum’s expertise in Credit Management across such a diverse client base, meant that the feedback we received compounds knowledge and insight that is otherwise hard to obtain. Their view, as independent advisors, filters out specifics and focuses on the key pain points - current or emerging - that a collections system must address. As such the Arum Product Certification has added real value to our Product Management process.”

Deputy CEO, EXUS

SERVICES

No matter what service requirement, we work with our clients to understand their business issues, deliver solutions with quantifiable benefits, and ensure knowledge is transferred to support their long-term success.

What's your goal today?

Review & improve your collections operation

Review & improve your collections operation

Find out more
Improve your collections software

Improve your collections software

Find out more
Harness the power of emerging technologies

Harness the power of emerging technologies

Find out more
Make better data-driven decisions

Make better data-driven decisions

Find out more
Add interim resources to your team

Add interim resources to your team

Find out more
Complementary services

Complementary services

Find out more

INDUSTRIES

Our clients span more than 20 countries worldwide, and we work across financial services, utility companies, telcos, public sector, and the debt recovery & purchase industries.

Financial services

Financial services

Utilities

Utilities

Telecommunications

Telecommunications

Public sector

Public sector

Debt recovery & purchase

Debt recovery & purchase

“Arum absolutely stand out for me, I can compare you to other suppliers and you have been top of the tree.”

Lead project manager, Major financial services provider

WHY ARUM

Our vision is to improve the way the world manages credit, and for over 20 years we’ve been helping our clients and their customers do just that.

We work across financial services, utility companies, telcos, public sector, and the debt recovery & purchase industries to enable organisations to achieve their strategic objectives by improving their regulatory, credit risk and portfolio performance, whilst maximising returns on their technology investments. 

ABOUT ARUM

Vision
To improve the way the world manages credit.

Mission
To deliver truly independent credit management solutions globally.

About Arum
Arum is the only truly independent company offering advisory and programme delivery services across credit, collections and recoveries.

We have over 20 years’ experience helping our clients achieve their strategic objectives by improving their regulatory, credit risk and portfolio performance, whilst maximising returns on their technology investments. Within public sector, we aim to build better outcomes for citizens by improving the collection of local and central government revenues that fund public services.

We provide a blend of practitioner-led consulting and end-to-end change and programme delivery services. Our knowledge of the creditor and software landscape is unrivalled and includes 30+ system vendors such as CGI, Equifax, Experian, Exus, FICO, Pega, Qualco, and Tieto.

Arum’s team of experts, the majority of whom started their careers within the
financial services and government sectors, is trusted by leading brands in over 20 countries across financial services (banking, lending, debt purchase), utilities,
telcos, public sector (central & local government), and the software
vendor market.

“I can confidently say without any doubt, Arum became an intrinsic & well respected part of the team, without whom we would not have achieved all that we have so successfully.”

Programme manager, Top 5 UK Retail Bank

THOUGHT LEADERSHIP

Read the latest insights from our collections and recoveries experts.

How SMS chat can increase self-service payments within collections

How SMS chat can increase self-service payments within collections

3 minute read. The power of SMS Don’t...

The role of intermediaries in the debt industry

The role of intermediaries in the debt industry

5 minute read. The appearance of an intermediary...

Digital UX in collections - how much does it matter? (Answer: a lot)

Digital UX in collections - how much does it matter? (Answer: a lot)

5 minute read. When you think about the 100,000...

What’s the future of office-based work post-COVID?

What’s the future of office-based work post-COVID?

5 minute read. Just over fourteen months ago,...

CAREERS

We are a growing business and are always looking for new talent. If you’d be interested in working with us, you can send your CV to us directly or keep an eye on our social media channels too as we post all our job vacancies there.

This site uses cookies, if you continue without changing your settings, we'll assume that you are happy to receive all cookies. Click here to learn more about cookies.

Continue

Request a Callback

Arrange a call back

One of our consultants will be in touch as soon as possible.