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Why Arum
About Arum
Careers

HELPING ORGANISATIONS PREVENT AND RESOLVE PROBLEM DEBT

For over 23 years, Arum has been providing clients with independent advice and practitioner support across credit, collections and recoveries.

Organisations choose Arum to solve their problem debt challenges - whether choosing or implementing collections technology, navigating the inexorable move towards digital engagement or improving customer treatments to achieve better outcomes.

Arum experts are trusted by leading brands in over 20 countries across financial services (banking, lending, debt purchase), utilities, telcos, and public sector.

Technology

Technology

CUSTOMER TREATMENT

CUSTOMER TREATMENT

DIGITAL

DIGITAL

Clients & partners
  • Accenture
  • Barclays
  • BrightHouse
  • Cabot
  • Department for Work & Pensions
  • Deutsche Bank
  • Eon
  • HMCTS
  • HSBC
  • ING
  • Lloyds Banking Group
  • RBS
  • SLC
  • SSE
  • TSB
  • Accenture
  • Barclays
  • BrightHouse
  • Cabot
  • Department for Work & Pensions
  • Deutsche Bank
  • Eon
  • HMCTS
  • HSBC
  • ING
  • Lloyds Banking Group
  • RBS
  • SLC
  • SSE
  • TSB

“Arum’s expertise in Credit Management across such a diverse client base, meant that the feedback we received compounds knowledge and insight that is otherwise hard to obtain. Their view, as independent advisors, filters out specifics and focuses on the key pain points - current or emerging - that a collections system must address. As such the Arum Product Certification has added real value to our Product Management process.”

Deputy CEO, EXUS

INDUSTRIES

Our clients span more than 20 countries worldwide, and we work across financial services, utility companies, telcos, public sector, and the debt recovery & purchase industries.

Financial services

Financial services

Utilities

Utilities

Telecommunications

Telecommunications

Public sector

Public sector

Debt recovery & purchase

Debt recovery & purchase

“Arum absolutely stand out for me, I can compare you to other suppliers and you have been top of the tree.”

Lead project manager, Major financial services provider

WHY ARUM

Our vision is to improve the way the world manages credit, and for over 20 years we’ve been helping our clients and their customers do just that.

We work across financial services, utility companies, telcos, public sector, and the debt recovery & purchase industries to enable organisations to achieve their strategic objectives by improving their regulatory, credit risk and portfolio performance, whilst maximising returns on their technology investments. 

Client case studiesClients & partnersAccreditationsAwardsOur valuesPublic sector frameworks

ABOUT ARUM

Vision
To improve the way the world manages credit.

Mission
To deliver truly independent credit management solutions globally.

About Arum
Arum is the only truly independent company offering advisory and programme delivery services across credit, collections and recoveries.

We have over 20 years’ experience helping our clients achieve their strategic objectives by improving their regulatory, credit risk and portfolio performance, whilst maximising returns on their technology investments. Within public sector, we aim to build better outcomes for citizens by improving the collection of local and central government revenues that fund public services.

We provide a blend of practitioner-led consulting and end-to-end change and programme delivery services. Our knowledge of the creditor and software landscape is unrivalled and includes 30+ system vendors such as CGI, Equifax, Experian, Exus, FICO, Pega, Qualco, and Tieto.

Arum’s team of experts, the majority of whom started their careers within the
financial services and government sectors, is trusted by leading brands in over 20 countries across financial services (banking, lending, debt purchase), utilities,
telcos, public sector (central & local government), and the software
vendor market.

History
History
News & events
News & events
Management team
Management team

“I can confidently say without any doubt, Arum became an intrinsic & well respected part of the team, without whom we would not have achieved all that we have so successfully.”

Programme manager, Top 5 UK Retail Bank

THOUGHT LEADERSHIP

Read the latest insights from our collections and recoveries experts.

Subscribe
10 things to consider when changing your collections platform

10 things to consider when changing your collections platform

5 minute read. Investing in a new collections and...

What should you do if your collections and recoveries system is no longer supported?

What should you do if your collections and recoveries system is no longer supported?

3 minute read.

What has fuelled the energy crisis? And what can energy firms do next?

What has fuelled the energy crisis? And what can energy firms do next?

5 minute read.

Weathering the energy ‘perfect storm’

Weathering the energy ‘perfect storm’

4 minute read.

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CAREERS

We are a growing business and are always looking for new talent. If you’d be interested in working with us, you can send your CV to us directly or keep an eye on our social media channels too as we post all our job vacancies there.

Submit your CV Meet the team
View our open vacancies

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