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Contact Info

  • London - 10 Bloomsbury Way, Holburn, London, WC1A 2SL

    Edinburgh - 23 Melville Street, Edinburgh, EH3 7PE United Kingdom

  • +44(0)870 383 1980

Services .

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Channel and contact strategy

We help organisations improve their customer experience and maximise interaction through end-to-end channel and contact strategy development and implementation.

Starting with a review of your current technical and operational landscape, our consultants will help you identify gaps and recommend best practice improvements. We design, optimise and implement a variety of strategies, including: risk-based contact strategies, multi-omni channels, self-serve capability, and the champion challenger framework.