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Arum | Ofcom Compliance | Predictive, Auto, Call Centre Dialler Software

Predictive, Auto Dialler Software – Are you Ofcom Compliant?

Many organisations across different sectors are not compliant with Ofcom regulations or unable to prove they are compliant. In late 2016, Ofcom regulations were revised with some clarification on the nuisance / silent call threshold, as well as automated voice calls being counted towards the nuisance call rate for the first time (when a customer is transferred to an agent and no agent is available). Arum specialise in Ofcom Compliance for Predictive, Auto and Call Centre Dialler Software.


THERE IS A MAXIMUM FINE OF £2M FOR NON COMPLIANCE AND MANY ORGANISATIONS DO NOT REALISE THEY ARE AT RISK

Download our essential checklist so you are better prepared at preventing Ofcom taking action against your organisation. Compliance is required by 1st March 2017! 

Apart from the cost and reputation risk of non-compliance with Ofcom regulations, many predictive and auto dialler software management processes are inefficient and key performance metrics are often unknowingly misreported. This can result in a situation whereby dialler software effectiveness is thought to be good when in fact it is the opposite.

Below lists some of the common problems found within an organisation’s call centre dialler software management process:

  • Inefficient dialler software configuration
  • Insufficient controls to monitor and prove Ofcom compliance
  • Sub-optimal dialling strategies
  • Poor Right Party Contact (RPC) rates
  • No capacity planning process to accurately assess the optimal number of agents required for outbound campaigns
  • Inconsistent agent performance
  • Non specialist dialler software management resource

Why choose Arum – Our 3-Step Approach to Dialler Software Ofcom Compliance

Step 1 of Arum’s Dialler Software Framework Review will determine if you are compliant with Ofcom regulations, and more importantly whether you can prove your compliance.
Step 2 embeds controls to monitor Ofcom dialler software compliance.
Step 3 identifies quick win opportunities, making you more efficient and effective.

These 3 steps can either be completed on a standalone basis or combined to give a full end to end solution.

Contact Us

We provide the resource, knowledge and tools to achieve the right balance and help you succeed.
For more information or to speak to our Business Consulting Team, contact Arum today.

Complete the form to download your copy of the Arum Dialler Framework Review and find out how we can help your business.