Collections & Recoveries

Systems

Whether it’s optimising existing debt collection and recoveries systems, implementing new ones, complex migrations or custom solution requirements, we provide specialist, end-to-end, independent insight and delivery.

We have a proven track record in system solution delivery which results in loss reduction, improved conduct outcomes and optimised operational performance.

We have knowledge of and experience in many system platforms including telephony, digital, mobile, dialler, management information, analytics and workflow tools, with extensive delivery in collection systems platforms including:

  • FICO’s Debt Manager – All legacy versions and DM9
  • Experian’s Tallyman – Versions 2 & 3
  • CGI’s CACS

Are you looking to:

Maximise investment in your system?

Systems Review

  • Review of system operation to ensure best value being delivered
  • Benchmark setup against industry best practice
  • Detail findings, recommendations and roadmap 

A Systems Review scope may include, but is not limited to:

Strategy: Decisioning & Workflow, Decisioning Implementation and Compliance
Workflow: Work Allocation and Monitoring, Communication Channels and Application Capability
IT: Host Systems, Performance, Interfaces, Change Process, Infrastructure & Architecture, Operational Availability and Payment Channels
External Processing: 3rd Party Management, Business Process Outsourcing, Debt Placement and Field
Users: System Administration including Setup, Configuration and Maintenance, Collector Toolkit and Training
Data & Analytics: MI & Analytics, Bureau Feeds, Scorecards, Performance Management and Payment Channels

Select a new or replacement system?

Arum can help you with:

  • Development of system functional and non-functional requirements
  • Independent recommendations for vendor shortlist
  • Access to Arum’s database of standard RFI and RFP questions
  • Development of RFI and RFP questions to meet requirements
  • RFI and RFP weighting and scoring
  • RFI and RFP best practise
  • Vendor evaluation
  • Business Case Development

Supplement your resources?

Arum can help you with:

  • Project resource augmentation
  • Writing business requirements
  • Writing design specifications
  • Development of Target Operating Model
  • Interface design
  • System configuration
  • Configuration management
  • Testing management
  • System testing
  • End user testing support
  • Go-live support
  • Post go-live support
  • Supplementing business implementation team
  • Supplementing BAU teams
  • Supplementing IT teams
  • Interim system management and support

Migrate from one system to another?

Arum can help you with:

  • Best practise migration approach
  • Definition of migration strategy
  • Migration design
  • Migration bespoke build
  • Migration testing and reconciliation proving
  • State to State mapping
  • Project assurance
  • Strategy analysis
  • Strategy simplification
  • Writing business requirements
  • Writing design specifications
  • Development of Target Operating Model
  • Interface design
  • System configuration
  • Configuration management
  • Multi/Omni-channel functionality including web self-service, telephony, email and SMS
  • Testing management
  • System testing
  • Batch testing
  • Parallel testing
  • Performance testing
  • End user testing support
  • Go-live support
  • Post go-live support
  • Remote support

Install a new system?

Arum can help you with:

  • System population strategy
  • System population design
  • Project assurance
  • Strategy analysis
  • Strategy design
  • Writing business requirements
  • Writing design specifications
  • Development of Target Operating Model
  • Interface design
  • System configuration
  • Configuration management
  • Multi/Omni-channel functionality including web self-service, telephony, email and SMS
  • Testing management
  • System testing
  • Batch testing
  • Performance testing
  • End user testing support
  • Go-live support
  • Post go-live support
  • Remote support

Our consultants ensure that benefits are realised both in initial operations and long-term

Contact Arum today to find out how we can help your business