Contact us

Our clients tell us that we are open, honest and approachable. Please do not hesitate to contact us, we will respond to all enquiries.


Arum’s bespoke Current State Assessment (CSA) service is a dive into your collections and recoveries operation, where we will identify your problem areas and provide you with recommendations for improvements. Our experts can also help implement the changes!

Win a free Current State Assessment (CSA)

We’re giving away a free CSA discovery workshop (worth £2,000) where you’ll spend a day with our experts, who have decades of experience in the credit industry. We will review your approach to collections and your challenges and constraints, with the aim of identifying areas for improvement based on industry best practice.

You will receive:

  • expert advice on revenue collection related matters
  • high level root cause identification of your problem areas
  • a report on areas for quick wins
  • high level view of medium to longer term initiatives.

How will our Current State Assessment (CSA) help you?

Our clients, including big names across retail banking, financial services, utilities and public sector, have seen huge improvements from implementing our recommendations, such as:

  • hundreds of millions of pounds in savings including bad debt charges improvement up to 12%
  • online payments increase up to 16%
  • efficiencies increase up to 27%. 

Case study: Uplift in payments following new collections strategy and processes (Jumpstart)

Case study: Operational improvement for global bank

Case study: 6-month transformation to improve collections operation (Barnsley Council)

Register by 5 July for a chance to win

Terms and conditions

This site uses cookies, if you continue without changing your settings, we'll assume that you are happy to receive all cookies. Click here to learn more about cookies.


Request a Callback

Arrange a call back

One of our consultants will be in touch as soon as possible.

Sign up to receive the latest collections and recoveries thought leadership insights from Arum:

For more information on how we use your data, please view our privacy policy