Collections & Recoveries

News and Insights

Design lessons for CnR implementations from the world of tabletop wargaming

O Smaug the Tremendous, the Chiefest and Greatest of Calamities

One of my hobbies is tabletop wargaming – games with miniature figures, maligned in some quarters but actually a very social and creative pastime. Recently I read “Tabletop Wargames: A Designers’ and Writers’ Handbook” by Rick Priestley & John Lambshead.  A few of you might have heard of Rick Priestley; […]

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We’re hiring……Senior Analyst

Arum Systems is a boutique Collections and Recoveries consultancy providing independent and specialist solutions to a global client base.  Our ability to deliver a complete end-to-end solution from in-house resources is unique within the market. We have a hand-picked team of highly experienced experts. The range of experience – from senior […]

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Are you responsible? The widening of the regulatory net and treating customers fairly


This week the FCA have formally launched their consultation paper on extending the Senior Manager & Certification Regime (SM&CR) to all firms they regulate.  Up to now, this has only applied to the banking sector. From summer 2018, this is expected to apply to all FCA authorised firms. The Purpose […]

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 Arum Staying Ahead of the Game

Innovation large 2

As a thought leader in the collections industry, Arum is hungry to stay on top of innovation in Collections and Recoveries. Working with many organisations on large transformation projects exposes us to new technologies and new ways of thinking, but we know that when working on a project, the technology […]

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7 test phases in system configuration

7 test phases

In this blog, I am sharing from my extensive experience over the last ten years of consulting on major projects in the Collections System space. Here I take a close look at the process and preparation that goes into the testing of changes to new or existing systems. What you […]

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We Are Recruiting – Bookkeeper Full-time role (Maternity Cover – up to 12 months)

Arum is a boutique consultancy boasting a blue-chip customer base including global banking groups; major financial services organisations; debt collection agencies; business process outsourcers; solicitors; utility and telecoms companies; the technology sector; social enterprises and business start-ups. We’re looking to hire a bookkeeper to join our Corporate Services Team. Reporting […]

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The Importance of Having a Robust Implementation Plan


Companies will often spend months or even years planning for system implementations, system upgrades or data migrations yet many overlook the need for a well-drafted and robust implementation plan. The end goal of a good implementation plan listing tasks, responsibilities and dependencies is to ensure a smooth go-live and transition […]

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IFRS9 … what you need to know in Collections and Recoveries


Those of us in Collections and Recoveries have seen plenty of regulatory change over the last few years.  Industry regulators, such as the FCA and OFCOM, have been very active in UK as have others around the world. Most of us are now fully familiar with these process changes and […]

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Checklist for credit card providers – how to ensure your collections function can cope with increased volume

Credit card debt

  With current projections predicting that we will see a return to falling incomes for the first time since September 2014, individuals are being squeezed as their earnings fail to keep up with inflation.  This is driving them to rely more on their credit cards. Following the Financial Conduct Authority’s […]

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How will OFGEM and CMA recommendations affect your collections and recoveries?

Power and water utilities

With the Competition Market Authority (CMA) publishing how their investigation will be implemented in the Utilities sector, how will these OFGEM-supported recommendations affect your organisation’s handling of vulnerable customers?   This must read checklist for the Power & Water sectors will guide you on the high-level objectives that must be […]

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Vulnerability: It is on ALL the Regulators Yearly Plans for 2017

Vulnerable consumers

Over the past few years the credit industry has seen large changes and a focus on the vulnerability of consumers. The FCA has put a firm stamp on the matter within the CONC guidelines with a number of specific sections, such as the following:   A firm must establish and […]

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Unauthorised FCA Companies; Consumers Beware, Creditors be Savvy

FCA Approved

The Financial Conduct Authority (FCA) since replacing the Financial Services Authority (FSA) in 2013 and assuming consumer finance regulation responsibility from the OFT has had a mission to make sure the financial markets in the UK are honest, fair and effective to ensure consumers are treated fairly. Regulating over 50,000 […]

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Improving the Customer Experience through Exceptions in Experian’s Tallyman

Experian Tallyman

As one of the market leading Collections and Recoveries (C&R) systems available today, Experian Tallyman can help drive operational efficiencies within Collections and Recoveries, creating a consistent customer experience whilst increasing the available resource to focus on collections. Tallyman provides collections and recoveries operations with the possibility of automating a […]

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Arum announces third consecutive year of double digit growth


Arum, the boutique consulting business, is pleased to announce further successful growth, with a 14 per cent revenue increase for the financial year 2015-16. This substantial organic growth was driven primarily by larger long-term contracts in the debt collections and recoveries systems integration consulting part of the business. This was […]

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Changes in the Water Market, ‘Open Water’ Impacts on Debt Collection and Recoveries – Q&A with Principal Utilities Specialist Sandy Duckett

Open Water QnA

What is happening and when? From April 2017, over 1.2 million eligible businesses and other non-household customers in England will be able to choose their supplier of water and wastewater retail services. The smallest high street shops to the largest public authorities will be able to shop around and choose their […]

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