Collections & Recoveries

News and Insights

IFRS9 … what you need to know in Collections and Recoveries


Those of us in Collections and Recoveries have seen plenty of regulatory change over the last few years.  Industry regulators, such as the FCA and OFCOM, have been very active in UK as have others around the world. Most of us are now fully familiar with these process changes and […]

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Checklist for credit card providers – how to ensure your collections function can cope with increased volume

Credit card debt

  With current projections predicting that we will see a return to falling incomes for the first time since September 2014, individuals are being squeezed as their earnings fail to keep up with inflation.  This is driving them to rely more on their credit cards. Following the Financial Conduct Authority’s […]

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How will OFGEM and CMA recommendations affect your collections and recoveries?

Power and water utilities

With the Competition Market Authority (CMA) publishing how their investigation will be implemented in the Utilities sector, how will these OFGEM-supported recommendations affect your organisation’s handling of vulnerable customers?   This must read checklist for the Power & Water sectors will guide you on the high-level objectives that must be […]

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Vulnerability: It is on ALL the Regulators Yearly Plans for 2017

Vulnerable consumers

Over the past few years the credit industry has seen large changes and a focus on the vulnerability of consumers. The FCA has put a firm stamp on the matter within the CONC guidelines with a number of specific sections, such as the following:   A firm must establish and […]

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Unauthorised FCA Companies; Consumers Beware, Creditors be Savvy

FCA Approved

The Financial Conduct Authority (FCA) since replacing the Financial Services Authority (FSA) in 2013 and assuming consumer finance regulation responsibility from the OFT has had a mission to make sure the financial markets in the UK are honest, fair and effective to ensure consumers are treated fairly. Regulating over 50,000 […]

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Improving the Customer Experience through Exceptions in Experian’s Tallyman

Experian Tallyman

As one of the market leading Collections and Recoveries (C&R) systems available today, Experian Tallyman can help drive operational efficiencies within Collections and Recoveries, creating a consistent customer experience whilst increasing the available resource to focus on collections. Tallyman provides collections and recoveries operations with the possibility of automating a […]

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Arum announces third consecutive year of double digit growth


Arum, the boutique consulting business, is pleased to announce further successful growth, with a 14 per cent revenue increase for the financial year 2015-16. This substantial organic growth was driven primarily by larger long-term contracts in the debt collections and recoveries systems integration consulting part of the business. This was […]

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Changes in the Water Market, ‘Open Water’ Impacts on Debt Collection and Recoveries – Q&A with Principal Utilities Specialist Sandy Duckett

Open Water QnA

What is happening and when? From April 2017, over 1.2 million eligible businesses and other non-household customers in England will be able to choose their supplier of water and wastewater retail services. The smallest high street shops to the largest public authorities will be able to shop around and choose their […]

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We Are Recruiting – Bookkeeper Full-time role (Maternity Cover – up to 12 months)


Arum is a boutique consultancy boasting a blue-chip customer base including global banking groups; major financial services organisations; debt collection agencies; business process outsourcers; solicitors; utility and telecoms companies; the technology sector; social enterprises and business start-ups. We’re looking to hire a bookkeeper to join our Corporate Services Team. Reporting […]

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Utilities focussed on communicating with vulnerable customers in collections and recoveries


Last Thursday (16th March 2017) Arum were the sole sponsors of Utility Week’s annual Consumer Debt Conference. Key Themes The participants at the event, mainly senior executives, managers and practitioners from the power and water sectors in the UK and Ireland, heard a series of consistently excellent presentations that prompted […]

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Looking forward to the Utility Week Consumer Debt Conference 2017

Utility Week Consumer Debt Conference 2017

As sole sponsors of the 2017 Utility Week Consumer Debt Conference, Arum is excited to be joining our industry peers this coming Thursday (16th March) to discuss the changes affecting debt collection and recoveries in the utilities sector. Arum’s Principal Utilities Specialist, Sandy Duckett who is speaking at the event, […]

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Introducing change into Experian Tallyman


Experian Tallyman presents organisations with the opportunity to introduce change in an agile environment to ensure the business is compliant and remaining ahead of the game. New processes, when implemented correctly, can unlock potential increased revenue, greater staff productivity and a better customer experience. Arum has the ability to design […]

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Market Intelligence Needed to Select Collections Technology

market intelligence

Historically, the collections and recoveries (CnR) systems market has been dominated by a small number of established vendors with very similar offerings in terms of functionality, technology and price. This generally resulted in organisations that were seeking to replace their outdated systems selecting the incumbent vendor upgrade option rather than […]

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Aleks discussing innovation and collaboration at Citi Technology for Integrity (T4I) launch today

Citi t4i

Aleks Tomczyk, Chief Executive of Arum, will today be a panellist at the Citi Technology for Integrity Event (T4I) launch in Edinburgh. The event, in association with Scottish Financial Enterprise (SFE) and hosted by HBJ Gateley, will discuss the evolving FinTech landscape in Scotland and “how these new technologies can […]

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Constructing a World Class Culture


For much of the last 20 years Cultural Change in the Banking and Financial Services Industry was viewed by many as a “nice to have”. One of the reasons for this in my view is lack of understanding of Culture Change and the benefits it can bring. This lack of […]

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