Collections & Recoveries

News and Insights

Utilities focussed on communicating with vulnerable customers in collections and recoveries


Last Thursday (16th March 2017) Arum were the sole sponsors of Utility Week’s annual Consumer Debt Conference. Key Themes The participants at the event, mainly senior executives, managers and practitioners from the power and water sectors in the UK and Ireland, heard a series of consistently excellent presentations that prompted […]

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Looking forward to the Utility Week Consumer Debt Conference 2017

Utility Week Consumer Debt Conference 2017

As sole sponsors of the 2017 Utility Week Consumer Debt Conference, Arum is excited to be joining our industry peers this coming Thursday (16th March) to discuss the changes affecting debt collection and recoveries in the utilities sector. Arum’s Principal Utilities Specialist, Sandy Duckett who is speaking at the event, […]

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Introducing change into Experian Tallyman


Experian Tallyman presents organisations with the opportunity to introduce change in an agile environment to ensure the business is compliant and remaining ahead of the game. New processes, when implemented correctly, can unlock potential increased revenue, greater staff productivity and a better customer experience. Arum has the ability to design […]

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Market Intelligence Needed to Select Collections Technology

market intelligence

Historically, the collections and recoveries (CnR) systems market has been dominated by a small number of established vendors with very similar offerings in terms of functionality, technology and price. This generally resulted in organisations that were seeking to replace their outdated systems selecting the incumbent vendor upgrade option rather than […]

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Aleks discussing innovation and collaboration at Citi Technology for Integrity (T4I) launch today

Citi t4i

Aleks Tomczyk, Chief Executive of Arum, will today be a panellist at the Citi Technology for Integrity Event (T4I) launch in Edinburgh. The event, in association with Scottish Financial Enterprise (SFE) and hosted by HBJ Gateley, will discuss the evolving FinTech landscape in Scotland and “how these new technologies can […]

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Constructing a World Class Culture


For much of the last 20 years Cultural Change in the Banking and Financial Services Industry was viewed by many as a “nice to have”. One of the reasons for this in my view is lack of understanding of Culture Change and the benefits it can bring. This lack of […]

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How do I now use the dialler? What you need to know!

Ofcom Dialler Compliance

In late December 2016 Ofcom released their revised policy guidance ( dialler) relating to persistent misuse (of calls). They also added some clarity around the continued focus on Silent, Abandoned calls and IVM. Ofcom, importantly, stated that the previous 3% threshold for Abandoned calls (or drop rate) that many organisations worked towards […]

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Simplify compliance and improve the performance of your debt collection system


UK inflation is expected to rise and the FCA is warning about UK consumer debt. It all leads to the likelihood of choppy waters ahead for collections and recoveries functions. Systems are often key tools in a challenging environment. Are you ready to invest in a new debt collections system? […]

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Arum to sponsor the 2017 Utility Week Consumer Debt Conference

Utility Week Consumer Debt Conference 2017

Arum are delighted to announce that we are sponsoring the 2017 Utility Week, Consumer Debt Conference which takes place on the 16th March in Birmingham. Principal Utilities Collections and Recoveries Specialist at Arum, Sandy Duckett joins a fantastic line up of leading credit and collection industry experts also set to […]

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You can’t win anything with kids


These were the immortal words spoken by football pundit Alan Hansen in 1995 of Manchester United on the opening day of the Premier league in August 1995 – when they had lost 3-1; they went on that season to win the double.  But in fact that team was a blend […]

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2016, what a year!


2016, it feels, has been a year of extremes of accomplishment and uncertainty. In the UK we have seen everything from feats of skill, agility and strength at the Olympics, to political turmoil with a vote to leave the EU by the narrowest of margins. On a wider global scale, […]

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OFCOM get tougher on “silent calls”


After months of deliberating the waiting is over. On the 20th December 2016 OFCOM published their revised policy on “the persistent misuse of an electronic communications network or service” (policy). OFCOM periodically review their policies. As part of the recent review they considered whether there were any improvements or clarifications […]

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How to improve collections performance with existing debt collections systems


With inflation set to rise, long-term stagnant earnings for many and the Bank of England’s Mark Carney warning about UK household debt, the operating environment for debt collections and recoveries functions is likely to be challenging in 2017. Organisations with older debt collection systems and no plans on the horizon […]

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Is your debt collection system ready for 2017?


With predicted increasing debt through flat salaries and rising inflation rates leading to increasing collections and recoveries, plus continuing compliance requirements, will your current debt collection system be fit for purpose for 2017 and beyond? As independent collections and recoveries systems specialists, we have created this must read article detailing […]

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Is Debt Collection Turning Soft?


In the last few years there has been a raft of changes in the Debt Collection market, with regards to change in regulatory bodies and stricter guidelines. Some examples have been made which may deter organisations from thinking outside of the box with their collection and recoveries (CnR) techniques to […]

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