Collections & Recoveries

News and Insights

How to improve collections with legacy debt collection and recoveries systems

Predicting the future is tricky; you’re never quite certain what is around the corner. However, immediate past and present events do give an indication of the likely trajectory. The tumultuous events of 2016 coupled with the events of 2017, in which we saw inflation rise, the continuation of long-term stagnant […]

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Migrating to Debt Manager 9 – key questions & lessons learned

In our previous migration blogs here and here, we looked at the different factors to consider when initiating a DM9 migration plan. Whether running automated or manual procedures, and regardless of whatever form the migration approach might be in e.g. Big bang, Phased etc; it is vital to have excellent […]

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Are you experiencing any of these common technology challenges?

Core platform needs replacing? The current platform does not have the flexibility to achieve your vision for customer treatment in collections or the technology is no longer supported? Existing technology implementation project not going to plan? You are in the middle of an existing technology implementation and are nervous about […]

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Arum article features in Credit-Connect

            Credit-Connect has already picked up our recent article on the future role of debt purchase in creditor strategy.  

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Improving collections strategies in BAU operations through agile design

Organisations today expect fast results and they want improvements to align with changing business needs as well as these improvements being more engrained in the company’s ways of working. Working in an agile way allows us to help support these business needs and Arum believes that the agile approach is an […]

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What is the future role of debt purchase in creditor strategy?

No one involved in credit management, collections and recoveries will have missed the news pieces written over the last couple of weeks in the FT, Telegraph and even Daily Mail, about the debt purchase market. This seems to have been triggered by Bybrook Capital (a hedge fund), whose presentation in […]

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Arum staying ahead of the game – part 3

  This is the third edition of three in a blog series that looks at some of the key trends and solutions available in the Collections and Recoveries industry. In the previous edition Arum discussed Collection and Recovery Platforms, Analytics and Communication Platforms. In this edition we look at Data […]

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Sale of Arum Systems Ltd

Arum Systems Limited (“Arum“) has been acquired in a deal which completed a month after Arum released its annual financials showing a third consecutive year of double digit growth. No significant changes are planned for Arum or its management team. Jamie Waller, the lead investor on the deal commented: “Arum […]

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Unglamorous, methodical hard graft, attention to detail and more – getting your Data Mapping right

When it comes to implementing a new Credit and Recoveries system, Data Mapping might seem unglamorous, however it is one of the most crucial aspects of a new CnR system and the adverse impact of poor Data Mapping can be substantial, invariably requiring additional IT resources and introducing additional risks. Go […]

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Three-step plan of action to respond to OFWAT

Recently OFWAT released their Affordability and Debt document and it has made interesting reading. There has been a significant increase in the debt burden across the water industry, with outstanding bills jumping by £300m over four years. Collectively, supporting unpaid bills is now adding £21 to everyone’s bill, which of […]

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Arum staying ahead of the game – part 2

  This is the second edition of three in a blog series that looks at some of the key trends and solutions available in the Collections and Recoveries industry. In the previous edition Arum discussed Collection and Recovery Platforms, Analytics and Communication Platforms. In this edition we look at Artificial […]

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Arum and Thames Water are finalists in U&T Awards 2017

Red carpet time! Arum and Thames Water are listed as 2017 finalists in the Credit Strategy Utilities & Telecoms Awards for Best Outsourcing and Partnership Initiative of the Year. Arum’s submission to this category focused on Debt Management Transformation. You can read the case study here which describes what has been […]

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Collections and Recoveries Systems Lessons Learnt Part 1 of 3: Documentation

Over my last ten years in the Collections and Recoveries industry I have been involved with many migration projects as a user, developer and finally as a consultant. Although I have mostly worked with FICO Debt Manager products, my observations are system and industry agnostic and could in theory apply […]

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Record year of growth and customer satisfaction for Arum

            Great article in today’s Scotsman about our 3rd consecutive year of double digit growth. If you can no longer get access to it, here’s the story in our own words: Arum, the boutique consulting business head-quartered in Edinburgh, has announced record turnover to year […]

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GDPR – What you need to know in Collections and Recoveries

Late last year I attended an event in London on compliance and control within the Collections and Recoveries area. The question was asked, “By show of hands, how many of you have heard of or are preparing for the implementation of GDPR?”; about three hands went up. It was quite […]

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