Collections & Recoveries

News and Insights

Three-step plan of action to respond to OFWAT


Recently OFWAT released their Affordability and Debt document and it has made interesting reading. There has been a significant increase in the debt burden across the water industry, with outstanding bills jumping by £300m over four years. Collectively, supporting unpaid bills is now adding £21 to everyone’s bill, which of […]

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Arum staying ahead of the game – part 2

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  This is the second edition of three in a blog series that looks at some of the key trends and solutions available in the Collections and Recoveries industry. In the previous edition Arum discussed Collection and Recovery Platforms, Analytics and Communication Platforms. In this edition we look at Artificial […]

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Arum and Thames Water are finalists in U&T Awards 2017

U&T awards

Red carpet time! Arum and Thames Water are listed as 2017 finalists in the Credit Strategy Utilities & Telecoms Awards for Best Outsourcing and Partnership Initiative of the Year. Arum’s submission to this category focused on Debt Management Transformation. You can read the case study here which describes what has been […]

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Collections and Recoveries Systems Lessons Learnt Part 1 of 3: Documentation


Over my last ten years in the Collections and Recoveries industry I have been involved with many migration projects as a user, developer and finally as a consultant. Although I have mostly worked with FICO Debt Manager products, my observations are system and industry agnostic and could in theory apply […]

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Record year of growth and customer satisfaction for Arum

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            Great article in today’s Scotsman about our 3rd consecutive year of double digit growth. If you can no longer get access to it, here’s the story in our own words: Arum, the boutique consulting business head-quartered in Edinburgh, has announced record turnover to year […]

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GDPR – What you need to know in Collections and Recoveries


Late last year I attended an event in London on compliance and control within the Collections and Recoveries area. The question was asked, “By show of hands, how many of you have heard of or are preparing for the implementation of GDPR?”; about three hands went up. It was quite […]

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Thames Water – Debt Management Transformation Case Study

Thames Water Case Study Final

With 15 million customers, the aim of the UK’s largest water and wastewater services provider, Thames Water, was to become best in class in water collections, taking their bad debt charge as a percentage of turnover from 3.3% to 2.4% by the end of 2020. Recognising that to achieve tens of […]

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Design lessons for CnR implementations from the world of tabletop wargaming

O Smaug the Tremendous, the Chiefest and Greatest of Calamities

One of my hobbies is tabletop wargaming – games with miniature figures, maligned in some quarters but actually a very social and creative pastime. Recently I read “Tabletop Wargames: A Designers’ and Writers’ Handbook” by Rick Priestley & John Lambshead.  A few of you might have heard of Rick Priestley; […]

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We’re hiring……Senior Analyst

Arum Systems is a boutique Collections and Recoveries consultancy providing independent and specialist solutions to a global client base.  Our ability to deliver a complete end-to-end solution from in-house resources is unique within the market. We have a hand-picked team of highly experienced experts. The range of experience – from senior […]

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Are you responsible? The widening of the regulatory net and treating customers fairly


This week the FCA have formally launched their consultation paper on extending the Senior Manager & Certification Regime (SM&CR) to all firms they regulate.  Up to now, this has only applied to the banking sector. From summer 2018, this is expected to apply to all FCA authorised firms. The Purpose […]

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 Arum Staying Ahead of the Game

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As a thought leader in the collections industry, Arum is hungry to stay on top of innovation in Collections and Recoveries. Working with many organisations on large transformation projects exposes us to new technologies and new ways of thinking, but we know that when working on a project, the technology […]

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7 test phases in system configuration

7 test phases

In this blog, I am sharing from my extensive experience over the last ten years of consulting on major projects in the Collections System space. Here I take a close look at the process and preparation that goes into the testing of changes to new or existing systems. What you […]

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We Are Recruiting – Bookkeeper Full-time role (Maternity Cover – up to 12 months)

Arum is a boutique consultancy boasting a blue-chip customer base including global banking groups; major financial services organisations; debt collection agencies; business process outsourcers; solicitors; utility and telecoms companies; the technology sector; social enterprises and business start-ups. We’re looking to hire a bookkeeper to join our Corporate Services Team. Reporting […]

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The Importance of Having a Robust Implementation Plan


Companies will often spend months or even years planning for system implementations, system upgrades or data migrations yet many overlook the need for a well-drafted and robust implementation plan. The end goal of a good implementation plan listing tasks, responsibilities and dependencies is to ensure a smooth go-live and transition […]

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IFRS9 … what you need to know in Collections and Recoveries


Those of us in Collections and Recoveries have seen plenty of regulatory change over the last few years.  Industry regulators, such as the FCA and OFCOM, have been very active in UK as have others around the world. Most of us are now fully familiar with these process changes and […]

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