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Contact Info

  • London - Thomas House, 84 Eccleston Square, London, SW1V 1PX

    Edinburgh - 23 Melville Street, Edinburgh, EH3 7PE

  • 0800 689 5056 / +44 (0)207 859 4745

About Arum .

Our management team

Over the past 20 years at Arum we’ve built up a strong team with extensive expertise across various areas. Not only are our practitioners experienced consultants, but they’re in a unique position to be able to understand our clients’ particular business challenges because many have previously held similar responsibilities client-side.

The range of experience – from senior thought leaders with an average of 30 years’ experience to consultants with less than 10 years’ experience – means that we can offer teams tailored to clients’ needs.

As well as outstanding subject matter experts, the Arum team possess a range of other skills and experience that will add significant value to your organisation.  These include multi-lingual capability and experience of working in over 50 countries.

Jamie Waller
Jamie Waller is a British entrepreneur, philanthropist and investor. He has worked in financial services since 1998 and previously built, managed and sold many businesses in the credit and debt space. Jamie led the acquisition of Arum in 2017.
Andrew Pritchard
Managing Director
Andrew has worked with Arum since 2004 and has been a major contributor to its growth and success. Over the last 15 years, he has grown the consultancy team which helps our clients to improve their operations, systems, processes and customer service. Having worked on over 60 consulting engagements and with nearly 20 years of consultancy experience throughout UK and Europe himself, Andrew is highly experienced and has worked at all levels of transformational change programmes for financial service, utility, DCA, and other B2C credit management organisations.
Katarzyna Haczek
Financial Controller
Katarzyna’s role encompasses the accounting, monitoring and implementation of financial controls in Arum. Before joining Arum, Katarzyna worked in various accounting roles in Poland, Denmark and the UK. She is responsible for the preparation of management accounts, forecasts and budgets as well as overall control of Arum finances.
Scott Collin
Commercial Director
Scott has worked in the Credit Management industry for the past 15 years and has a keen focus on developing and launching new and innovative services to market. He has held senior positions with leading software and BPO organisations, including TDX Group and First Data, and more recently launched the first Open Banking FinTech globally. Scott’s passion is helping clients meet their strategic objectives by ensuring that Arum delivers long-term and sustainable partnerships.
Nick Walsh
Principal Consultant
Nick is one of the most experienced Collections consultants in the world and has been involved in the industry for over 30 years. Nick has undertaken almost all client-side roles within Collections, including Head of Collections for Citibank UK (cards and retail products). Within management consultancy, Nick has worked extensively with multiple organisations in different industries, both domestically and across Europe, Africa, and Asia-Pac. He has a proven track record in delivering successful change and transformation within varied Collections environments and within the constraints of the clients concerned.
Chris Warburton
Practice Lead Consultant – Retail Banking
Chris has been with Arum since 2016 and leads the Retail Banking Practice, which helps the top UK and global banks with business strategy, process advisory, technology selection and integration, implementation and system configuration. His background over the last 20+ years includes extensive experience in multiple industries and markets, completing regular advisory work across the customer lifecycle. Data-minded and people orientated, Chris has considerable experience client side having previously held senior roles such as: VP Risk Operations at American Express, VP Billing Credit and Collections at Bell Canada and Head of UK Collections at Barclaycard.
Matt Riddall
Practice Lead Consultant - Financial Services and Technology
Matt has worked for Arum since 2008, originally joining as a consultant and progressing to leading the Financial Services and Technology Practice. He has extensive experience in solution development in the Collections and Recoveries space, and the Collections technology market. Matt is responsible for delivering outstanding consulting and services to clients such as BrightHouse, Moneybarn and NewDay, as well as managing Artificial Intelligence (AI) and Robotics Process Automation (RPA) projects, and Arum’s vendor partnerships.
Cormac O’Sullivan
Practice Lead Consultant - Household
Cormac leads Arum’s Household Practice, which includes utilities, telecommunications and public sector clients. He has over 20 years’ experience in the C&R industry, covering numerous projects and system implementations across Europe, for organisations such as: Deutsche Bank, Raiffeisen Bank, Santander Bank and KPN. Cormac’s team, resource, and project management skills, combined with extensive hands-on consultancy experience, mean he’s successfully led multiple key client projects. Cormac has occupied Project Lead roles and managed large teams for numerous major new Collection system implementations. His experience typically results in him becoming a vital member of the client’s management team and project working group.