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Contact Info

  • London - Thomas House, 84 Eccleston Square, London, SW1V 1PX

    Edinburgh - 23 Melville Street, Edinburgh, EH3 7PE

  • 0800 689 5056 / +44 (0)207 859 4745

Case studies .


Call centre improvement application .


Business issue

Adobe Hendrix required a call centre application built around the principles of user-centred design. 

Arum’s solution

The application had a rich interface that consolidated multiple legacy back end-systems.

Initial client benefits

  • 15% reduction in average call handling times
  • Increased first call resolution
  • Increased customer satisfaction
  • 30% reduction in employee churn rate / Universal Agent
  • Reduced training times from 1 month to 1 week or less

Category .

Case study

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