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Global operational improvement for energy supplier .

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Business issue

This energy supplier was concerned about how it was performing across two of its European markets, Germany and Spain. It required a strategic review of its operations and delivery of recommended improvements.

Arum’s solutions

  • Undertook an operational health check. Following this in-depth audit, made a series of recommendations for changes to structure, policy, processes and technology, driving the organisation towards its aspiration of becoming a world-class operation.
  • Arum specialists implemented and delivered the vision.
  • Provided ongoing specialist consultancy in areas such as technology tool selection and implementation, KPI definition, and benchmarking.

Initial client benefits

  • Understanding of where existing operations stood in relation to best practice.
  • Established and understood the vision for future operation.
  • Provided with emerging strategies and tools.
  • Programme of change included quick wins and longer-term vision projects.
  • Able to mitigate risk and deliver benefits by using Arum skills and experience.
  • Broad and deep knowledge of ‘Best in class’ tools and vendors to select appropriate products for organisation.

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