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Contact Info

  • London - Thomas House, 84 Eccleston Square, London, SW1V 1PX

    Edinburgh - 23 Melville Street, Edinburgh, EH3 7PE

  • 0800 689 5056 / +44 (0)207 859 4745

Case studies .


IT system improvement for retail bank .


‘The automated system, was the largest single project implemented by the business at that time. The commitment, flexibility and technical skills demonstrated by the Arum team were key factors in a successful delivery into production.’

Credit Control Manager 

Business issue

This Scottish bank was using manual IT systems which had become overloaded and unreliable, posing a potential risk to business. This project needed to deliver something that aligned to the business strategy –  to host user-friendly online systems to handle and maintain all aspects of client’s business, and support vision of the online bank.

Arum’s solutions

  • By gaining an in-depth understanding of the client’s business, Arum utilised current internal processes and introduced new procedures to manage the design and implementation of the new IT system.
  • Arum’s extensive knowledge of the system, and close partnering with client, were key to successful implementation.

Initial client benefits

  • Delivered five months ahead of an already tight timescale.
  • A fully configured system that met business and quality requirements.
  • System integrated with minimal impact on business as usual.

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Case study

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