Strategic system solutions for a DCA

The challenge

As part of its mission to continue its successful growth and quality service, this debt collection agency wanted to introduce two new Debt Manager system strategies (‘Disputes’ and ‘Trace’), ensuring it was balancing automation and the personal touch to stand out in the market whilst being efficient.

The solution

• Produced solution documentation to support more dynamic and tailored systems and processes, in line with business requirements.
• Deployed strategies designed to match the conditions of different client requirements.
• Best practice recommendations for Debt Manager relating to strategy design, work queues, batch processing, etc.
• Developed and unit tested Debt Manager code components.
• Assisted business with user testing.
• Provided post go live support. 

The results

• Helped client join the dots of integrated solution around Debt Manager, creating an efficient, automatic configurable service.
• User friendly processes made available to the teams, creating faith in the functionality of the Debt Manager system.
• Improved MI reporting and data quality with relevant information available at granular level.
• Knowledge shared to enable continuous improvement in the use of Debt Manager system to its full potential.
• Increased productivity and efficiency, supporting the business’ values.