Collections & Recoveries

Record year of growth and customer satisfaction for Arum

Record year of growth and customer satisfaction for Arum

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Great article in today’s Scotsman about our 3rd consecutive year of double digit growth. If you can no longer get access to it, here’s the story in our own words:

Arum, the boutique consulting business head-quartered in Edinburgh, has announced record turnover to year end June 2017. At £4.47m, turnover is up by 22% on the previous year with operating profit at 7%. Customer feedback is also strong with Arum seeing its Net Promoter Score move up to 66, regarded as an outstanding level for a professional services firm.

Arum’s third consecutive year of double digit growth owed much to the previous investment in the excellent team and to strong market demand.

The last twelve months have seen an expansion in the UK client base, particularly for collections and recoveries business strategy and operations consulting, with more UK high street names, challenger banks and two new central government clients. International work in Ireland, Caribbean, Poland and first ever work for a major Australian bank point to further future growth opportunities.

Aleks Tomczyk, Arum’s Founder and Chief Executive, said:

“It has been a great year in terms of results with the team doing fantastically well. We have also done a great deal of planning for further success including company-wide involvement in reviewing our vision and setting business goals for 2020, which are aligned with continuing to deliver tangible benefits working with our clients in what is likely to be a challenging economic environment.”

Andy Pritchard, Arum’s Founder and Director of Professional Services, added:

“All areas of the business performed well, but with many clients investing in preparation for tricky times to come we have been particularly busy on collections and recoveries strategic projects, for example target operating model design and systems selection. The new year has started well. We are already working on similar projects and assisting to deliver the transformation required to meet future needs, with customer feedback on our vendor independent advice particularly favourable.”

Front page of business section

Front page of business section