Whether you want to onboard new frontline agents, upskill your existing agents, provide mentoring for your operational teams, or improve the knowledge within specialist business and technology areas, we've got the training solution for you.
Our collections specialists provide a range of upskilling services that leverage cross sector insight and best practice, embed knowledge transfer, and make continuous improvement part of your BAU.
Our training and skills modules
1. Arum Approved Fair Outcomes Accreditation - Core collections training for new and existing frontline agents
2. Arum Approved Fair Outcomes Re-Accreditation - Annual re-accreditation through call listening and post-implementation checkpoint
3. Arum Mentoring and Skills Training - Tailored for all management levels and covering all aspects of collections operations
4. Arum Specialist Training - Training in all aspects of C&R, from business and operations, to systems and technology
Find out more about our training services