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Our clients tell us that we are open, honest and approachable. Please do not hesitate to contact us, we will respond to all enquiries.

HOW CAN WE HELP YOU?

Whether you want to onboard new frontline agents, upskill your existing agents, provide mentoring for your operational teams, or improve the knowledge within specialist business and technology areas, we've got the training solution for you.

Our collections specialists provide a range of upskilling services that leverage cross sector insight and best practice, embed knowledge transfer, and make continuous improvement part of your BAU.

Our training and skills modules

1. Arum Approved Fair Outcomes Accreditation - Core collections training for new and existing frontline agents

2. Arum Approved Fair Outcomes Re-Accreditation - Annual re-accreditation through call listening and post-implementation checkpoint

3. Arum Mentoring and Skills Training - Tailored for all management levels and covering all aspects of collections operations

4. Arum Specialist Training - Training in all aspects of C&R, from business and operations, to systems and technology

Find out more about our training services

WHAT BENEFITS WILL YOU SEE?


AGENT AND COLLECTIONS TEAM TRAINING IN ACTION

Case Study

Improved quality scores and arrears results following good outcomes training

Case Study

Mortgage operation for start-up bank

Insight

Arum awarded 'Best Global Credit Management Services Provider 2019'

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