Scroll
Contact us

Our clients tell us that we are open, honest and approachable. Please do not hesitate to contact us, we will respond to all enquiries.

HOW CAN WE HELP YOU?

Arum’s team of experienced practitioners provide agent training and certification for your front-line agents areas:

The Arum Collections Core Skills Certification will ensure that your teams are fully compliant with relevant regulations, improve performance and provide better outcomes for your customers.

A typical programme would cover the following (or we can provide bespoke targeted offerings):

  • About collections
  • Emotional Quotient
  • Treating Customers Fairly 
  • Customer - client relationship
  • Listening skills
  • Assertiveness
  • Negotiation skills
  • Finding solutions
  • Identifying vulnerability
  • Skills embed process


AGENT TRAINING IN ACTION

Case Study

Improved quality scores and stabilised arrears following good outcomes training

Case Study

Mortgage operation for start-up bank

Insight

Arum awarded 'Best Global Credit Management Services Provider 2019'

This site uses cookies, if you continue without changing your settings, we'll assume that you are happy to receive all cookies. Click here to learn more about cookies.

Continue

Request a Callback

Arrange a call back

One of our consultants will be in touch as soon as possible.

Sign up to receive the latest collections and recoveries thought leadership insights from Arum:

For more information on how we use your data, please view our privacy policy