STRATEGY, DATA & ANALYTICS
Our Collections & Recoveries Excellence Review looks at your collections landscape through our five capability areas: operational delivery; strategy, data & analytics; performance management; technology / digital; and organisation. However, we can focus more, or less, on any of the areas as required.
Within strategy, data & analytics, we will look at:
- Use of data
- Segmentation
- New COVID segments
- Treatments & forbearance
- Contact strategy
- “No contact” strategy
- Champion / challenger
- Models
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