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STRATEGY, DATA & ANALYTICS

Our Collections & Recoveries Excellence Review looks at your collections landscape through our five capability areas: operational delivery; strategy, data & analytics; performance management; technology / digital; and organisation. However, we can focus more, or less, on any of the areas as required.

Within strategy, data & analytics, we will look at:

  • Use of data
  • Segmentation
  • New COVID segments
  • Treatments & forbearance
  • Contact strategy
  • “No contact” strategy
  • Champion / challenger
  • Models
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