Collections has been under a microscope over the last few years as a consequence of COVID, new regulations and the affordability crisis. Companies have spent £millions to be compliant and to put the customer first.
We can help you get the most out of your collections operating model by increasing efficiencies and productivity. We'll help you identify control weaknesses, contact more customers, ensure more good outcomes, and reduce cost.
We use our Excellence Assessment to evaluate every aspect of your collections infrastructure. We can also assess each part separately and customise it to fit your needs.
We help:
- Create new, and optimise, collections operating models
- Apply best practice to your operational processes, based on your constraints
- Drive out cost reduction through improved productivity, automation and controls whilst remaining compliant
- Optimise your contact, and “no contact” strategies
- Ensure you are measuring the right KPI’s to achieve your objectives
- Analyse if your technology is fit or purpose
Discuss your needs with our team