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Our clients tell us that we are open, honest and approachable. Please do not hesitate to contact us, we will respond to all enquiries.


Our certification will ensure that your teams are fully compliant with relevant regulations, improve performance and provide better outcomes for your customers.

A typical programme would cover the following (or we can provide bespoke targeted offerings):

  • About collections
  • Emotional Quotient
  • Treating Customers Fairly 
  • Customer - client relationship
  • Listening skills
  • Assertiveness
  • Negotiation skills
  • Finding solutions
  • Identifying vulnerability
  • Skills embed process
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