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COLLECTIONS CORE SKILLS CERTIFICATION

Our certification will ensure that your teams are fully compliant with relevant regulations, improve performance and provide better outcomes for your customers.

A typical programme would cover the following (or we can provide bespoke targeted offerings):

  • About collections
  • Emotional Quotient
  • Treating Customers Fairly 
  • Customer - client relationship
  • Listening skills
  • Assertiveness
  • Negotiation skills
  • Finding solutions
  • Identifying vulnerability
  • Skills embed process
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