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Our clients tell us that we are open, honest and approachable. Please do not hesitate to contact us, we will respond to all enquiries.

HOW CAN WE HELP YOU?

The Arum team will undertake a complete a full review of your current customer segmentation and treatment paths to identify opportunities to improve the tailoring of activities and customer experience, seeking both fairer outcomes and uplifted results.

This review would typically include:

  • Segmentation strategy, outcome-based approach and predictive models
  • Contact approach, communications methods, and triggers
  • Use of data and decisioning to offer treatments based on customer circumstances
  • Flexible repayment options driven by income and expenditure, open banking data, CRA and other sources
  • Payment hierarchy definition and multi product approaches
  • Cost to collect models
  • Settlement strategies and offer management
  • Technology capability to enable flexible treatment methods

Arum can also support throughout the entire process of design, delivery and execution of improved communications collateral and templates.


SEGMENTATION AND DIFFERENTIATED TREATMENTS IN ACTION

Case Study

Multimillion-pound benefits for retail bank

Case Study

6-month transformation plan to improve government collections operation

Case Study

Increase in payments and reduced costs following collections process improvements

Case Study

Best in class operation for utility company

Case Study

Tallyman system assessment in water

Case Study

Strategic system solutions for a DCA

Case Study

Automating a major regulatory change in Ireland

News

Arum celebrating fourth consecutive year as finalists at Credit Awards

News

Arum and Lloyds Banking Group shortlisted for final of Collections and Customer Service Awards

Event

WATCH ON DEMAND - Breathing space moratorium legislation webinar

Insight

Arum awarded 'Best Global Credit Management Services Provider 2019'

News

Arum and Thames Water are finalists at the Credit Awards 2018

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