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Thought Leadership .
In this blog, we take a close look at the process and preparation that go into the testing of changes…read more
The General Conditions of Entitlement (General Conditions) are the regulatory conditions published by the UK communications regulator Ofcom. In December…read more
Many businesses are managing to extract huge amounts of value from implementing Robotic Process Automation (RPA) across their organisations, but…read more
Last week the National Audit Office (NAO) issued a report into tackling problem debt. Its insight into government debt collection…read more
Today the Bank of England announced that the UK interest rate will rise to 0.75%, the highest rate since March…read more
The FCA’s Consumer Credit Sourcebook is now on its 23rd iteration and indeed fourth change since August 2017. Keeping on…read more
2018 is now firmly underway, and with it the new legislation for 2018, in particular GDPR, the General Data Protection…read more
On Thursday 1st March 2018 the FCA introduced their new set of rulesrelating to persistent debt for credit cards. Although there…read more
It is starting to develop, slowly but surely, that end of year feeling. End of year parties are taking place,…read more
Predicting the future is tricky; you’re never quite certain what is around the corner. However, immediate past and present events…read more
In our previous migration blogs hereand here, we looked at the different factors to consider when initiating a DM9 migration plan. Whether…read more
Core platform needs replacing? The current platform does not have the flexibility to achieve your vision for customer treatment in collections…read more
Organisations today expect fast results and they want improvements to align with changing business needs as well as these improvements…read more
No one involved in credit management, collections and recoveries will have missed the news pieces written over the last couple…read more
Unglamorous, methodical hard graft, attention to detail and more – getting your Data Mapping right .
When it comes to implementing a new Credit and Recoveries system, Data Mapping might seem unglamorous, however it is one of…read more
Over my last ten years in the Collections and Recoveries industry I have been involved with many migration projects as…read more
Late last year I attended an event in London on compliance and control within the Collections and Recoveries area. The…read more
With 15 million customers, the aim of the UK’s largest water and wastewater services provider, Thames Water, was to become best…read more
One of my hobbies is tabletop wargaming – games with miniature figures, maligned in some quarters but actually a very…read more
This week the FCA have formally launched their consultation paper on extending the Senior Manager & Certification Regime (SM&CR) to all firms…read more
Companies will often spend months or even years planning for system implementations, system upgrades or data migrations yet many overlook…read more
Those of us in Collections and Recoveries have seen plenty of regulatory change over the last few years. Industry regulators,…read more
Checklist for credit card providers – how to ensure your collections function can cope with increased volume .
With current projectionspredicting that we will see a return to falling incomes for the first time since September 2014, individuals are…read more
With the Competition Market Authority (CMA) publishing how their investigation will be implemented in the Utilities sector, how will these…read more
Over the past few years the credit industry has seen large changes and a focus on the vulnerability of consumers.…read more
The Financial Conduct Authority (FCA)since replacing the Financial Services Authority (FSA) in 2013 and assuming consumer finance regulation responsibility from the…read more
As one of the market leading Collections and Recoveries (C&R) systems available today, Experian Tallyman can help drive operational efficiencies…read more
Changes in the Water Market, ‘Open Water’ Impacts on Debt Collection and Recoveries – Q&A with Principal Utilities Specialist Sandy Duckett .
What is happening and when? From April 2017, over 1.2 million eligible businesses and other non-household customers in England will…read more
Last Thursday (16th March 2017) Arum were the sole sponsors of Utility Week’s annual Consumer Debt Conference. Key Themes The participants at…read more
Historically, the collections and recoveries (CnR) systems market has been dominated by a small number of established vendors with very…read more
In late December 2016 Ofcom released their revised policy guidance ( dialler) relating to persistent misuse (of calls). They also added some…read more
UK inflation is expected to rise and the FCA is warning about UK consumer debt. It all leads to the likelihood of…read more
As vendor agnostic consultants specialising in debt collections and recoveries, Arum have supported a number of collection and recoveries system…read more
I’ve been a collections and recoveries consultant for over a decade and have worked with numerous financial services and utilities…read more
Implementing a new debt collections and recoveries system (Debt Manager, Experian’s Tallyman, CACs, Collections360 and more) can be difficult but…read more
If you’re implementing, or migrating to, a new debt collection system, planning the mobilisation of the right team is paramount in ensuring…read more
All businesses have similar challenges when it comes to debt collections where debtor information is limited or missing. Customers in…read more
As you probably know Arum specialise in debt collections and recoveries systems, one of the systems we have worked with…read more
There has been plenty of discussion recently regarding automation in the collections and recoveries industry. In many companies there has…read more
It is important to recognise that there are many different vendors that claim to support sustainable collection and recoveries system…read more
Collections and Recoveries Applications Post Go Live Support – Part 3 Make use of the Project Opportunity and Changes over Time .
The first part in this series of three covered the drivers and models around a Collections and Recoveries (CnR) Application support function.…read more
Collections and Recoveries Applications Post Go Live Support – Part 2 Points to consider within a Collections and Recoveries Application support function .
The first part in this series of three blogs covered the drivers and models around a debt collections and recoveries…read more
Collections and Recoveries Applications Post Go Live Support – Part 1 Introduction, Drivers and Models .
This will be the first of three parts covering various aspects around post go live support for a Collection and…read more
What will be the impact of Brexit on customers with credit and particularly those in debt collections and recoveries? .
The UK woke up on Friday to the reality of Brexit. It was a surprise to many – including it…read more
In a previous article one of our Lead Consultants Matt Riddall explained some of the lessons learnt during the collections implementation projects that the…read more
Working in collections and recoveries we have often been seen as the unloved part of the business: Unloved by…read more
A question that may be considered at the start of a collection system implementation or change project is “Which development…read more
In part 1 we covered some overall observations with regards to Migration approaches to DM9 and then looked at some particular points…read more
The Financial Conduct Authority (FCA) has recently turned its attention to how businesses communicate with customers and the closing date to…read more
With the introduction into the collections and recoveries (CnR) systems market place of Debt Manager 9 (DM9), an accompanying consideration…read more
One of the challenges in software development when beginning a project is that you might have a great idea for…read more
Having attended four of the last five Credit Today Utilities and Telecoms Conferences (and indeed chaired three of them) I thought that…read more
This is a question that I and Arum have been increasingly asked over the years and quite a bit more…read more
Today sees more reports of payday lenders failing their customers. The FCA said it had found “serious non-compliance and unfair…read more
In September, Arum blogged about the usage of internal DCA/Legal brands by Collections & Recoveries functions, which was receiving regulatory…read more
Arum’s Senior Consultant Walter Mather comments on the customer affordability issue that organisations can’t afford to get wrong. Payday lender Wonga…read more
Arum’s Director of Strategy, Operations & Training reflects on how the Collections & Recoveries industry is positioned in advance of…read more
Arum’s Managing Director focuses on the increasing need to find a happy equilibrium between collecting debts and retaining customers in…read more
Arum’s Director of Strategy, Operations & Training focuses on one of the key issues affecting the credit industry – Treating…read more