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HELPING ORGANISATIONS PREVENT AND RESOLVE PROBLEM DEBT

Arum is the UK’s leading independent provider of advisory and professional services within collections and revenue across the public and private sectors.

With over 23 years’ experience in over 20 countries, organisations choose Arum to prevent and resolve their problem collections and revenue challenges - whether executing strategic, operational and technical change within their organisations, choosing or implementing collections technology, navigating the inexorable move towards digital engagement, or improving customer treatment to achieve better outcomes.

Clients & partners
  • Flexys
  • Accenture
  • Concentrix
  • SLC
  • Motonovo
  • TSB
  • IBM
  • FICO
  • HMCTS
  • Barclaycard
  • ING
  • Qualco
  • ESB
  • Revenue Ireland
  • KBC
  • L&Q
  • Newham Council
  • Tietoevery
  • HSBC
  • Raiffeisen
  • Standard Life
  • Cognizant
  • Business Stream
  • SES Water
  • RBS
  • NatWest
  • Verastar
  • Pega
  • London Borough of Redbridge
  • Centrica
  • Tesco Bank
  • Berneslai Homes
  • GE Money
  • Cabot
  • Deutsche Bank
  • Atom Bank
  • Northern Powergrid
  • Telrock
  • Thames Water
  • Experian
  • Lloyds Banking Group
  • Pepper
  • Department for Work & Pensions
  • Eon
  • CGI
  • Anglian Water
  • BrightHouse
  • Barclays
  • SSE

"The automated system was the largest single project implemented by the business at that time. The commitment, flexibility and technical skills demonstrated by the Arum team were key factors in a successful delivery into production."

Credit Control Director, Scottish bank

WE HAVE WORKED IN 20+ COUNTRIES

Arum experts are trusted by leading brands in over 20 countries across financial services (banking, lending, debt purchase), utilities, telcos, and public sector.

ABOUT ARUM

Arum has been helping organisations resolve problem debt for more than 23 years across 20 global territories. We provide clients (including DWP, Lloyds Banking Group, Barnsley Council, to Westpac in Australia, Butterfield Bank in the Americas, and Hoist across mainland Europe) with independent advice and practitioner support across collections and revenue.

Whether choosing or implementing collections technology, navigating digital business transformation, or improving customer treatments to achieve better outcomes, Arum experts are trusted by leading brands across public sector organisations, financial services (banking, lending, debt purchase), utilities, and telecommunications companies.

The Arum mission is simple: to deliver independent collections and revenue solutions globally. This is achieved by improving regulatory, credit risk and portfolio performance, whilst maximising returns on clients’ technology investments.

Within the public sector, Arum aims to build better outcomes for citizens by improving the collection of local and central government revenues that fund public services. What’s more, the majority of Arum’s team of experts started their careers in government and financial services roles.

Arum provides a blend of practitioner-led consulting and end-to-end change and programme delivery services. Our knowledge of the creditor and software landscape is unrivalled and includes 30+ system vendors such as CGI, Equifax, Experian, Exus, C&R Software/FICO, Pega, Qualco and Tietoevry.

We’re collections and revenue experts and work collaboratively with our clients to prevent and resolve problem debt.

WHY ARUM

We are the specialists in collections and revenue - we love to get hands on - advising and delivering project transformation in collections and revenue technology, customer treatment and digital, always bringing relevant best practice and insight. 

We're trusted globally - we’ve completed over 500 projects across more than 20 global territories for our clients, who come back to us time and time again and we’re proud of the longstanding relationships we’ve built.

We are truly independent - our unrivalled knowledge combined with our impartial advice ensures that our clients’ needs are met, whilst ensuring we deliver fair, sustainable and effective solutions for their customers.

We don't just consult, we deliver - we deliver innovative solutions across technology, customer treatment and digital. Through our network we’re able to advise you on the best collection system for your needs and provide expert advice to assist with system upgrades, implementation, migration and maintenance.

“Working with the Arum team, we have been able to ignite our digital collections strategy. The nudge campaigns allowed the council to achieve its cash objective while creating opportunities for the borough’s most vulnerable to be supported too. The Arum team bring a wealth of debt collection expertise to the public sector, and I look forward to working on new projects together in the future.”

Head of Revenues, London Borough of Redbridge

THOUGHT LEADERSHIP

Read the latest insights from our collections and recoveries experts.

5 things you need to know about the government’s proposed statutory debt repayment plan (SDRP)

5 things you need to know about the government’s proposed statutory debt repayment plan (SDRP)

3 minute read. The government is currently...

How income maximisers can decrease problem debt

How income maximisers can decrease problem debt

3 minute read. ‘Cost of living’ - the...

How to ensure you’re compliant with the new FCA Consumer Duty

How to ensure you’re compliant with the new FCA Consumer Duty

4 minute read. Following much talk of COVID...

‘Historic shock’ to customer incomes - how can collections teams respond?

‘Historic shock’ to customer incomes - how can collections teams respond?

5 minute read. "This really is an historic shock...

It was quite possibly the most comprehensive training I’ve ever had on DMR. The presentation, content, and knowledge share was brilliant. I’ve been crying out for some training like this for years -kudos to the Arum team for facilitating - truly grateful.”

INDUSTRIES

Our clients span more than 20 countries worldwide, and we work across financial services, utilities, public sector, technology vendors, the wider credit market, investment firms, and telecommunications.

Financial services

Financial services

Utilities

Utilities

Public sector

Public sector

Technology vendors

Technology vendors

Wider credit market

Wider credit market

Telecommunications

Telecommunications

Investment firms

Investment firms

CAREERS

We are a growing business and are always looking for new talent. If you’d be interested in working with us, you can send your CV to us directly or keep an eye on our social media channels too as we post all our job vacancies there.

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