Contact us

Our clients tell us that we are open, honest and approachable. Please do not hesitate to contact us, we will respond to all enquiries.

Automating a major regulatory change in Ireland

Automating a major regulatory change in Ireland

The challenge

After the Global recession hit Southern Ireland, the Central Bank of Ireland issued a new Code of Conduct on Mortgage Arrears (CCMA) which outlined the process in which lending institutions had to undertake when dealing with borrowers facing arrears on their mortgage. A leading banking outsourcer who manage a large portfolio of retail, commercial and corporate accounts for some of Europe’s largest financial institutions, recognised that the current manual solution when dealing with customers mortgage arrears was a potential risk and cost to their business and engaged Arum to help build automation for the CCMA within Debt Manager urgently.

The solution

  • Analysis and re-design of existing strategies
  • Specification of a large amount of completely new functionality
  • Coordination with a number of third parties alongside internal development
  • Integration of all major changes into existing Debt Manager system
  • Complete design and test of migration process
  • Improvement of MI for quantification of compliance

The results

  • Full systems migration procedures
  • CCMA code automation in line with the Central Bank of Ireland’s guidelines
  • Full suite of CCMA specific letters
  • Fully configured Debt Manager system to meet Business requirements
  • Processes and documented procedures to support Debt Manager

This site uses cookies, if you continue without changing your settings, we'll assume that you are happy to receive all cookies. Click here to learn more about cookies.


Request a Callback

Arrange a call back

One of our consultants will be in touch as soon as possible.