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Best in class operation for utility company

Best in class operation for utility company

The challenge

This major utility company wanted to create a best in class operation to improve its credit management performance and retain its competitive position.

The solution

  • Strategy and input towards ‘Best in class’ model.
  • Project management of the upgrade of the core systems, enabling on-going operational improvement.
  • Introduction of segmentation and tailored debt follow up.
  • Revised procedures to enable faster implementation of business process changes.
  • Provision of business analysis, management and systems resources to meet project peaks and fill gaps.
  • Assistance with the selection and implementation of a virtual platform.

The results

  • Improved Bad Debt Charge by 30% in teeth of recession, while competitors’ BDC was rising significantly.
  • Gained insight into best practice and emerging strategies and tools.
  • Imported knowledge from Arum staff.
  • Major change project completed on time and on budget.
  • Client now able to continuously adapt processes and systems to support business priorities and meet operational demands.
  • Delivery of the ‘Best in class operation’ programme.

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