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Operational improvement for global bank

Operational improvement for global bank

The challenge

This global bank was concerned about how it was performing across two of its European markets, Germany and Spain. It required a strategic review of its operations and delivery of recommended improvements.

The solution

  • Undertook a Current State Assessment (CSA).
  • Following this in-depth audit, made a series of recommendations for changes to structure, policy, processes and technology, driving the organisation towards its aspiration of becoming a world-class operation.
  • Arum specialists implemented and delivered the vision.
  • Provided ongoing specialist consultancy in areas such as technology tool selection and implementation, KPI definition, and benchmarking.

The results

  • Understanding of where existing operations stood in relation to best practice.
  • Established and understood the vision for future operation.
  • Provided with emerging strategies and tools.
  • Programme of change included quick wins and longer-term vision projects.
  • Able to mitigate risk and deliver benefits by using Arum skills and experience.
  • Broad and deep knowledge of ‘Best in class’ tools and vendors to select appropriate products for organisation.

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