“The dashboard provides me with a dynamic and detailed knowledge of the operation. It is powerful, galvanising and important to the strategy of our business going forward.”
Group Chief Executive
The challenge
This UK credit management organisation wanted to have up-to-date and sophisticated knowledge about its performance against a myriad of KPIs, updated in real time.
The solution
- Different parts of the Group’s operations relied on different systems and capabilities. This made it difficult to identify the data required to calculate KPIs and bring them together in near real time.
- To accomplish both situations Arum built a performance dashboard, which gathered all the key data from all the company’s systems, providing key performance indicators (KPIs) in a unified view in near real-time.
The results
- Improved Group revenue by 9%.
- Increased efficiency and control.
- Reduced Operational risk.
- Loss prevention.
- Targets achieved.
- 16% increase in card payments.
- 12% increase in trace productivity.