Collections & Recoveries

Debt Collections and Recoveries

collections Arum is a well-known specialist. We believe that excellent performance in credit management simultaneously delivers positive outcomes for the creditor and customer.

Software & Products

softwareArum helps clients innovate and drive productivity through software. More details are available on our Arum Software website.

We are specialists in credit management, debt collections and recoveries

Arum is a boutique and growing consultancy led business based in London, Edinburgh and Dublin, providing independent and specialist services to an international, primarily blue-chip, client base in banking, utilities, BPO and financial services sectors. Concentrating on debt collections and recoveries, our team is focussed on assisting our clients improve business performance by:

  • Treating customers fairly and well
  • Decreasing bad debt charge/provision for bad debt and cost to serve
  • Improving cashflow
  • Being compliant with legislation
  • Utilising technology
  • Using good credit management as a competitive advantage

We strongly believe that good debt collection and recoveries delivers positive outcomes for the customer and the creditor.

Arum offers end-to-end solutions delivered by specialists

We provide consultancy, interim resources and managed services to our clients to help operations and major transformation projects succeed.

Arum’s unique vendor-independent expertise includes credit management, debt collections and recoveries strategy, operations, data, analytics, communications channels and very strong systems capability. Our ability to deliver a complete end-to-end solutions from in-house resources is, we believe, unique within the market.

We have a hand-picked team of highly experienced experts. The range of experience – from senior thought leaders with an average of 30 years’ experience to consultants with less than 10 years’ experience – means that we can offer teams tailored to clients’ needs.

Proven track record

Arum has helped collections and recoveries operations optimise their systems and processes to improve performance and get the best out of their people and systems. But don’t just take our word for it. Contact us to find out more; discover what we do across business consulting, systems, data and analytics; or read our case studies.

We Help

We help clients realise the full value of their operations. We bring our experience and subject matter expertise and then…

We Listen

We listen, we define a future vision, we collaborate, we roll our sleeves up and ……..

We Deliver

We work alongside you to become part of your team; we don’t just say, we do (implement and deliver); we ensure knowledge transfer that becomes part of the on-going success of your business.