Arum has been helping organisations resolve problem debt for more than 23 years across 20 global territories. We provide clients (including DWP, Lloyds Banking Group, Barnsley Council, to Westpac in Australia, Butterfield Bank in the Americas, and Hoist across mainland Europe) with independent advice and practitioner support across collections and revenue.
Whether choosing or implementing collections technology, navigating digital business transformation, or improving customer treatments to achieve better outcomes, Arum experts are trusted by leading brands across public sector organisations, financial services (banking, lending, debt purchase), utilities, and telecommunications companies.
The Arum mission is simple: to deliver independent collections and revenue solutions globally. This is achieved by improving regulatory, credit risk and portfolio performance, whilst maximising returns on clients’ technology investments.
Within the public sector, Arum aims to build better outcomes for citizens by improving the collection of local and central government revenues that fund public services. What’s more, the majority of Arum’s team of experts started their careers in government and financial services roles.
Arum provides a blend of practitioner-led consulting and end-to-end change and programme delivery services. Our knowledge of the creditor and software landscape is unrivalled and includes 30+ system vendors such as CGI, Equifax, Experian, Exus, C&R Software/FICO, Pega, Qualco and Tietoevry.
We’re collections and revenue experts and work collaboratively with our clients to prevent and resolve problem debt.