Going live with a new collections system is only the start of the journey. Once you're up and running, you'll need a team to manage and improve the system, as well as support ongoing change needs.
Creating a support team for a complex collection system is hard as resource is scarce and expensive. It’s also tricky to create the right-sized team to support both BAU as well as projects, as team size needs flex up and down.
We have supported many clients after their system launches. We have experience with various software systems. These systems include C&R Software / FICO Debt Manager, Experian PowerCurve Collections, CGI CACS X, Exus EFS, Flexys Control+, Telrock Systems Optimus, Qualco QCR, and Tietoevry Collection Suite Nova as well as many others.
We can provide a team to support your system at a price that is comparable to building your own team. Our experts can help you to:
- Enhance the system from the minimum viable product (MVP)
- Make changes quickly and accurately
- Flex resource based on peaks (e.g. during projects) and troughs (e.g. managing BAU)
- Accurately forecast future change projects
- Stabilise the system
- Resolve outstanding business incidents and product backlogs
Discuss your needs with our team