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Our story

Arum was established in 1998 and our founding desire has remained with us ever since then: to set our clients up for long-term success.

From launching in the UK 25 years ago, we've now helped hundreds of clients in more than 20 countries worldwide, and are recognised by the industry as the leading experts within collections and recoveries.

  • 1998


    Founded in Edinburgh
    We started out as experts delivering business and technical change, at this time with only a handful of staff.

    Year 1998

  • 2004


    Focused our services solely on collections and recoveries
    Within a few years, we had established ourselves as collections and recoveries subject matter experts, providing a mix of consultancy, interim management support, and training.

    Year 2004

  • 2006


    First project in mainland Europe
    Having worked with clients all over the UK for almost a decade, we partnered with an international bank to guide them towards a best in class collections operation in Germany and Spain.

    Year 2006

  • 2012


    First project in the Americas
    We continued our growth with a project to help our client manage an increase in mortgage payment defaults and customers facing financial difficulties.

    Year 2012

  • 2014


    Opened London office
    Our team expanded even further, and we opened an office in London.

    Year 2014

  • 2016


    First project in Asia Pacific
    Our client in Australia asked us to benchmark their collections operation to ensure it was future proofed and would remain a long-term centre of excellence.

    Year 2016

  • 2017


    Sale of Arum to Jamie Waller
    Jamie Waller (entrepreneur, investor, philanthropist and author) was the lead investor on the deal to acquire Arum, due to its great reputation in the industry, expertise, quality of service, transparency and ability to deliver.

    Year 2017

  • 2018


    Achieved ISO and Cyber Essentials accreditations
    We successfully gained several world-class, globally recognised accreditations, which demonstrate that Arum’s work is managed in line with international recommendations.

    Year 2018

  • 2019


    Launched new business, Just
    Arum launched Just, the UK's first enforcement market integrator, which offers clients a single route to resolve problem debt through a network of debt recovery, litigation, and enforcement suppliers.

    Year 2019

  • 2021


    Won important industry award
    Arum won an award for our development of an automated Breathing Space solution for Lloyds Banking Group, which has helped thousands of customers. See all of Arum's award successes.

    Year 2021

  • 2021


    Opened Nottingham office
    We opened a joint office with our sister company, Just, in the heart of Nottingham.

    Year 2021

  • 2022


    Appointed to landmark government framework
    We became a supplier on Crown Commercial Service's Debt Resolution Services framework to provide Fraud, Error and Debt Advisory services to the public sector, adding to the other frameworks we are on.

    Year 2022

  • 2023


    Celebrating our 25th birthday
    Having grown from a small team in Edinburgh in 1998 to being at the forefront of the collections and recoveries industry, we've worked with hundreds of clients in over 20 countries around the world. In 2023, we strengthened our international presence with several high profile projects for top tier financial services organisations in the USA, Australia and New Zealand.

    Year 2023

  • 2023


    Became B Corp certified
    We successfully became a B Corporation, joining a community of 7,000 companies globally reinventing business by pursuing purpose as well as profit. We've been certified as having met rigorous social and environmental standards which represent its commitment to goals outside of shareholder profit.

    Year 2023


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