Excellence assessment

"This methodology has proven effective for improving collections and customer treatment. We have helped organisations improve customer contact, leading to better outcomes. We also improved productivity, reduced costs, and ensured regulatory compliance."
Nick Wash, Principal Consultant

HOW CAN WE HELP YOU?

Collections has been under a microscope over the last few years as a consequence of COVID, new regulations and the affordability crisis. Companies have spent £millions to be compliant and to put the customer first.

We can help you get the most out of your collections operating model by increasing efficiencies and productivity. We'll help you identify control weaknesses, contact more customers, ensure more good outcomes, and reduce cost.

We use our Excellence Assessment to evaluate every aspect of your collections infrastructure. We can also assess each part separately and customise it to fit your needs.

We help:

Create new, and optimise, collections operating models
Apply best practice to your operational processes, based on your constraints
Drive out cost reduction through improved productivity, automation and controls whilst remaining compliant
Optimise your contact, and “no contact” strategies
Ensure you are measuring the right KPI’s to achieve your objectives
Analyse if your technology is fit or purpose