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Digital and self service

Digital and self service
“Our deep domain expertise, passion for customer experience, and credit and collections market insights mean we can help you improve your digital collections capabilities"
Cormac O’Sullivan, Director of Client Solutions

HOW CAN WE HELP YOU?

These days, everyone is talking about going digital, and that includes the collections industry. But the landscape of digital collections software is complicated. Arum is here to help you navigate this and implement the right solution for you. 

Our services include: 

Digital benchmarking 

We will assess how well your online customer experience works and give you a report on how you compare to others. We will also give you suggestions on how to make 20 areas better, like self-help options, mobile app design, and payment processes. 

Leveraging Artificial Intelligence (AI) 

Arum can help you use AI to manage debt and improve self-service collections. We help clients use data to make decisions, create AI models, and communicate with customers. We also ensure compliance with regulations. 

Digital journey design 

We can assist you in enhancing your online customer experiences. We use an omnichannel approach that combines self-service and agent-assisted interactions. We review messaging, voice, web, and mobile app journeys. We improve or create user journeys. We make design boards and wireframes. We help teams deliver new journeys. We review call types that can be moved to digital. We add new digital journeys. 

Digital vendor selection 

The world of digital technology providers can be overwhelming. We can help you to understand your requirements and recommend the best vendors. Once you choose the right vendor for you, we can help with negotiations and implementation. 

Digital implementation 

We will work with you from start to finish, helping with your needs and creating a solution. Our technology experts can support in many roles such as designers, trainers, engineers, and testers. 

Find out about a survey we ran about digital in the collections industry

Discuss your needs with our team

WHAT BENEFITS WILL YOU SEE?

By working with us to review, design and implement your digital collections capabilities, you will: 

  • Find out how you compare to your industry peers 
  • Learn about key areas for development 
  • Progress your roadmap with increased confidence 
  • Realise benefits sooner 
  • Free up your team for more value-adding tasks 
  • Motivate your teams to make changes quickly and iteratively 
  • Improve your customer experience 
  • Increase collections 
  • Reduce cost to collect 
  • Reduced impairment and bad debt charge 

Find out about a survey we ran about digital in the collections industry

Discuss your needs with our team



"The automated system was the largest single project implemented by the business at that time. The commitment, flexibility and technical skills demonstrated by the Arum team were key factors in a successful delivery into production."
Credit Control Director, Scottish bank


 


DIGITAL AND SELF SERVICE IN ACTION

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Digital UX in collections - how much does it matter? (Answer: a lot)

News

Arum successfully secures place on UK Government’s Digital Outcomes and Specialists 5 (DOS 5) framework

Lloyds Banking Group
Total
Accenture
Department for Work & Pensions
HSBC
AIC
Anglian Water
Aktiv Kapital
Barclaycard
Barclays
Business Stream
Butterfield
Bank Zachodni
Car Finance Company
Clydesdale Bank
Deutsche Bank
GE Money
Hoist Finance
Intelligent Finance
ING
International Personal Finance
KBC
Money Barn
Motonovo
New Day
Pepper
Raiffeisen
RBS
Tesco Bank
TSB
Westpac
Yorkshire Bank
ESB
Eon
Scottish Power
SSE
Thames Water
UISCE
HMCTS
L&Q
Revenue Ireland
SLC
Cabot
JBW
Marstons
Walker Love
Wescot
Capgemini
CGI
Concentrix
Experian
FICO
Qualco
Barnsley Council
Newham Council
London Borough of Redbridge
YuEnergy
SES Water
NatWest
Exus
Aldermore
Atom Bank
C&R Software
Adobe
Berneslai Homes
Britannia
British Gas
Capquest
Centrica
Cognizant
Daimler
Debt Managers
Deloitte
Drydens Fairfax
Hito
HP
IBM
Katabat
Liberata
Pega
Standard Life
StepChange
Telrock (Optimus by)

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