These days, everyone is talking about going digital, and that includes the collections industry. But the landscape of digital collections software is complicated. Arum is here to help you navigate this and implement the right solution for you.
Our services include:
Digital benchmarking
We will assess how well your online customer experience works and give you a report on how you compare to others. We will also give you suggestions on how to make 20 areas better, like self-help options, mobile app design, and payment processes.
Leveraging Artificial Intelligence (AI)
Arum can help you use AI to manage debt and improve self-service collections. We help clients use data to make decisions, create AI models, and communicate with customers. We also ensure compliance with regulations.
Digital journey design
We can assist you in enhancing your online customer experiences. We use an omnichannel approach that combines self-service and agent-assisted interactions. We review messaging, voice, web, and mobile app journeys. We improve or create user journeys. We make design boards and wireframes. We help teams deliver new journeys. We review call types that can be moved to digital. We add new digital journeys.
Digital vendor selection
The world of digital technology providers can be overwhelming. We can help you to understand your requirements and recommend the best vendors. Once you choose the right vendor for you, we can help with negotiations and implementation.
Digital implementation
We will work with you from start to finish, helping with your needs and creating a solution. Our technology experts can support in many roles such as designers, trainers, engineers, and testers.
Find out about a survey we ran about digital in the collections industry
Discuss your needs with our team