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Migration

Migration
“Make sure you give yourselves enough time to migrate data from all your current systems to improve your customer treatment and get the best results”
Eileen Jones, Senior Consultant

HOW CAN WE HELP YOU?

When you replace or implement a new system, it's crucial to consider both the current systems' account data as well as the account state that will need to be migrated.

It’s a complex part of the project but is often mobilised too late. This means things are not done well, resources are limited, and there is not enough time. When you get it right, you will have good data quality, accurate customer treatment, and an improved experience. This will lead to better results for you.

Some of our clients struggle knowing where to start – that’s where we come in. You can completely outsource the migration to us or we can work within your team.

Our team will help you with:

  • Working out the best migration approach depending on your budget, risk appetite, timeframes and inhouse resource
  • Generating timelines and resource plans
  • Analysing portfolios to be migrated
  • Reviewing current and future state strategies and segmentation
  • Data mapping and state to state design
  • Migration and decommissioning strategies
  • Supporting with supplier agreements, SLAs and performance measures
  • Standard framework, approach and documentation
  • Best practice recommendations and lessons learnt

Discuss your needs with our team

WHAT BENEFITS WILL YOU SEE?

We will deliver these benefits for your organisation:

  • Make the best use of your available data to improve customer experience and results
  • Benefit from our team’s knowledge of collections best practice and decades of experience
  • Free up your team’s time for value add tasks while we look after the migration
  • Save time and money on recruiting for roles in-house

Discuss your needs with our team


MIGRATION IN ACTION

Case Study

UK retail bank system migration

Case Study

Migration from Tallyman system for major UK retailer completed within six months

Lloyds Banking Group
Total
Accenture
Department for Work & Pensions
HSBC
AIC
Anglian Water
Aktiv Kapital
Barclaycard
Barclays
Business Stream
Butterfield
Bank Zachodni
Car Finance Company
Clydesdale Bank
Deutsche Bank
GE Money
Hoist Finance
Intelligent Finance
ING
International Personal Finance
KBC
Money Barn
Motonovo
New Day
Pepper
Raiffeisen
RBS
Tesco Bank
TSB
Westpac
Yorkshire Bank
ESB
Eon
Scottish Power
SSE
Thames Water
UISCE
HMCTS
L&Q
Revenue Ireland
SLC
Cabot
JBW
Marstons
Walker Love
Wescot
Capgemini
CGI
Concentrix
Experian
FICO
Qualco
Barnsley Council
Newham Council
London Borough of Redbridge
YuEnergy
SES Water
NatWest
Exus
Aldermore
Atom Bank
C&R Software
Adobe
Berneslai Homes
Britannia
British Gas
Capquest
Centrica
Cognizant
Daimler
Debt Managers
Deloitte
Drydens Fairfax
Hito
HP
IBM
Katabat
Liberata
Pega
Standard Life
StepChange
Telrock (Optimus by)

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