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Arum adds additional strength to Collections and Recoveries consulting team 16 APRIL 2016

Arum adds additional strength to Collections and Recoveries consulting team

Arum Systems Ltd (Arum) is delighted to announce the addition of Chris Warburton as Lead Consultant to Arum’s fast growing team of debt collections and recoveries specialists.

Chris has over 15 years’ experience in credit, collections and recoveries in the UK and Canada. With his previous senior roles at Barclaycard, Bell Canada and American Express he brings a wealth of experience in both the Financial Services and Telecommunications industries.

Chris has worked closely with multiple organisations developing performance analytics, reviewing collections capability, implementing vulnerable customer programs, incentive plans and process transformation, all in an improved MI environment.

  • As Director, Head of UK Collections at Barclaycard, Chris was responsible for the UK operation and was heavily involved in improving the control environment, improving customer treatment whilst still delivering financial targets.
  • At Bell Canada, Chris was Vice President Billing Credit and Collections. Chris successfully completed a full transformation of the Credit, Collections and Recoveries process, generating significant performance improvements, helping Bell Canada to be amongst the best in class within the industry.
  • During his time at American Express, Chris held a variety of broad roles driving performance improvement across multiple international markets.  His most recent role was Vice President Risk Operations, where he was responsible for Risk Operations in the Canadian market.

Chris Warburton said:
“Joining Arum gives me a great opportunity to work with a growing group of industry experts to help clients generate positive change for their customers. They are a great team and I’m delighted to be on board.”

Nick Walsh added:
“I am really pleased Chris has joined Arum. Chris has some great experience in Telecommunications in addition to Financial Services.  He is highly data orientated which combined with his extensive operations experience is a great opportunity to help client drive process excellence, improve compliance and financial performance across multiple industries. I know this will be greatly valued by our clients”.

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