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Senior financial services and debt expert, Carlos Osorio, joins Arum as Managing Director 26 APRIL 2021

Senior financial services and debt expert, Carlos Osorio, joins Arum as Managing Director

Arum is delighted to announce the appointment of Carlos Osorio as its new Managing Director.


Carlos has spent the past 30+ years working in financial services and is a specialist within collections and recoveries, most recently as Director of Debt Recovery at TDX Group where he expanded and led its managed collections service for creditor clients and the government’s debt market integrator (DMI). His previous roles also include several senior positions at NatWest and Capital One, leading platform delivery, process re-engineering and digital product innovation. 


Carlos will lead Arum’s continued growth and success, helping UK and international creditors support their customers, especially as we all navigate the many challenges brought about by the recent pandemic. 


He commented on his appointment, “I’ve known of Arum for many years and am very excited to join this well-respected organisation whose reputation for high-quality service and expertise is known throughout the credit industry. I’m looking forward to helping this successful team grow and deliver for its clients first-class customer experiences and outcomes to the many millions of consumers and businesses who are struggling with problem debt.”


Arum’s Group Chief Executive Officer, Andrew Pritchard, added, “Carlos is a fantastic addition to our senior leadership team. His extensive experience both on the creditor side, and partnering with creditor clients, make him the perfect fit to understand the needs of Arum’s customers and help us expand. Our purpose has always been to help society better manage its credit and debt, and I know that Carlos is passionately aligned to these values. I am very much looking forward to working with him.”


Take a look at Arum’s management team.


About Arum
Arum is the only truly independent company offering advisory and programme delivery services across credit, collections and recoveries.

We have over 20 years’ experience helping our clients achieve their strategic objectives by improving their regulatory, credit risk and portfolio performance, whilst maximising returns on their technology investments. Within public sector, we aim to build better outcomes for citizens by improving the collection of local and central government revenues that fund public services.

We provide a blend of practitioner-led consulting and end-to-end change and programme delivery services. Our knowledge of the creditor and software landscape is unrivalled and includes 30+ system vendors such as CGI, Equifax, Experian, Exus, FICO, Pega, Qualco, and Tieto.

Arum’s team of experts, the majority of whom started their careers within the financial services and government sectors, is trusted by leading brands in over 20 countries across financial services (banking, lending, debt purchase), utilities, telcos, public sector (central & local government), and the software vendor market.

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