Contact us

Our clients tell us that we are open, honest and approachable. Please do not hesitate to contact us, we will respond to all enquiries.

Mortgage specific Arum Approved Good Outcomes Training

As an approved training partner of the Building Societies Association (BSA), we offer a mortgage specific good outcomes training course to all BSA members and other financial institutions who provide mortgage products.

The BSA and Arum have partnered to provide this bespoke course to ensure customer agents are equipped with the care and regulatory skills necessary to deliver fair customer treatment and good customer outcomes. 


Reserve your place on one of our 3-day online courses

Course types

Our interactive courses are ideal for collections and recoveries professionals working in frontline roles within financial services organisations that offer mortgage products (both BSA members and non-members are welcome). There are two options to choose from:

  1. 3-day online open courses - these are delivered four times a year (dates below) - visit the BSA's website for more information or to book
  2. Bespoke courses tailored to your organisation - these can be delivered at any time throughout the year, either online or onsite - contact us for more information

Course content

The 3-day course is a comprehensive, interactive, and BSA-accredited set of modules covering all aspects of dealing with customers within the regulated arena of mortgage products and services. Each day ends with a knowledge test which attendees must pass to receive their certification.

Course dates

Open courses are scheduled for the dates shown below. Bespoke courses for larger organisations can be arranged to suit your timings.

  • Wednesday 20 - Friday 22 March 2024
  • Tuesday 11 - Thursday 13 June 2024
  • Tuesday 24 - Thursday 26 September 2024
  • Tuesday 19 - Thursday 21 November 2024

Course outcomes

The learning outcomes requested by members and included within the course include:

Course benefits

For course attendees

For managers and learning teams

  • Gain a BSA and Arum Approved Certification
  • Learn the latest agent best practice, industry insights and regulatory information
  • Ensure your agents get the best outcomes for your customers
  • Adhere to the latest regulatory changes
  • Develop and retain staff
  • Benefit from Arum's 25 years' experience in collections
  • Help to raise industry standards
  • Course contents can be tailored to your location and business needs


Read our Newcastle Building Society case study

Read our Aldermore bank case study

Delegate feedback

How to book

Reserve your place on one of our 3-day online courses

Speak to our team about a bespoke training course

This site uses cookies, if you continue without changing your settings, we'll assume that you are happy to receive all cookies. Click here to learn more about cookies.


Request a Callback

Sign up to receive the latest collections and recoveries thought leadership insights from Arum:

For more information on how we use your data, please view our privacy policy